Real Customer Service
With so many choices available to today's customers, businesses must "stand out from the crowd" in order to acquire and retain customers. These courses will provide a basis for good, old-fashioned, "real" customer service.
- Customer Service Fundamentals
- Achieving Success with Difficult People
- Managing Customer Service
Electives (choose 3)
- Grammar Refresher
- Keys to Effective Communication
- Interpersonal Communication
- Get Funny!
- Speed Spanish
Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.
Note: documents in Excel format (XLS) require Microsoft Viewer,
Note: documents in Word format (DOC) require Microsoft Viewer,
Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,