Skip to main content
Western Kentucky University
EMERGENCY ALERT SYSTEM:

WKU WEATHER ALERT:

The WKU Elizabethtown-Fort Knox campus will be closed Saturday, January 24 due to inclement weather.

CPD - Web-based Learning

Real Customer Service

With so many choices available to today's customers, businesses must "stand out from the crowd" in order to acquire and retain customers. These courses will provide a basis for good, old-fashioned, "real" customer service.

Core

  • Customer Service Fundamentals
  • Achieving Success with Difficult People
  • Managing Customer Service

Electives (choose 3)

  • Grammar Refresher
  • Keys to Effective Communication
  • Interpersonal Communication
  • Get Funny!
  • Speed Spanish

Begin your enrollment process!

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 9/25/14