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Career & Workforce Development


Spirit of Service

Spirit of Service: Collegiate Customer Service

Fall 2016  |  TBD  |  Knicely Conference Center

As faculty and staff, we often forget that students, their families, and our co-workers are our customers. But they are! And it’s vital to serve them with the same high-quality, personal service we like to receive ourselves.

The Spirit of Service (SOS) Collegiate Customer Service program offers the resources and training necessary to consistently surpass their expectations and provide exceptional service.

During this program, SOS participants are challenged in the concepts of extraordinary service within a higher education environment. Participants learn enhanced skills and knowledge to promote an outstanding Spirit of Service within their department.

SOS is for any college or university employee, so encourage your colleagues to attend with you! A discount is available for non-WKU participants that attend in groups of three or more. Call (270) 745-1912 for more information.

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ACCORDION-ICONS STYLE-3
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ACCORDION-HEIGHTSTYLE CONTENT
Learning Outcomes
  • Define Service Excellence
  • Explore "Cycle of Service" Concepts
  • Understand Client Expectations
  • Establish a Service Culture on Campus 
  • Examine Impact of Attitudes 
  • Recognize Superior Service
Specific Areas of Interest
  • Understanding how interactions influence retention
  • Recognizing unique needs of college students
  • Applying student-friendly and student-focused service
  • Communicating effectively with college students
  • Implementing service actions and service attitude

Register Now


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 Last Modified 2/27/18