Western Kentucky University

CWD: Courses: Communication in the Workplace

Courses for:

Communication in the Workplace

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Effective Listening

Session Format:

One 4-Hour Session

Introduction

Poor listening skills can result in inefficient workplace behavior and can cause businesses to lose millions of dollars every year. Participants in this training session will develop effective listening skills designed to help employees respond to these needs.

Objectives

The participant will learn: (1) their personal listening styles, (2) to inventory their listening styles, (3) effective nonverbal skills for the workplace, and (4) special skills in active listening to improve both team and interpersonal communication.

Content Outline

  • Listening needs in the workplace
  • Standardized listening test
  • Nonverbal aspects of listening
  • Simulations
  • Listening role in effective communication skills in the workplace

Who Should Attend

This seminar is intended for managers, supervisors, supervisory trainees, and employees involved in teams or work groups.

 Last Modified 7/22/13