Management and Supervisory Training
- Advanced Supervision for Experienced Leaders
- After All, You're the Supervisor
- The Art of Influencing Others
- Basic Economics
- Coaching
- Coaching Conversations
- Counseling Employees
- Curing Negativity in the Workplace
- Dealing with Change in the Workplace
- Decision Analysis
- Drug Issues in the Workplace
- Effective Delegating
- Effective Discipline
- Emotional Intelligence
- Ethical Uses of Power in Organizations
- Fair Supervisory Practices
- Fundamentals of Effective Facilitation
- Fundamentals of Strategic Planning
- Goal Setting for Success
- Habits of Successful People
- Habits of Successful People: A Follow–Up Workshop
- How to Conduct Internal Investigations
- Identification Theft: More Than Just an Inconvenience
- Juggling Multiple Priorities
- Leadership Fundamentals
- Leading Though Change
- Managing Diversity
- Managing an Older, More Experienced Workforce
- Managing a Younger, Less Experienced Workforce
- Managing for Results without Authority
- Matching Supervisory Styles to Employee Needs
- Media Relations
- Motivation
- Office Politics
- Overcoming a Culture of Entitlement
- Performance Appraisal
- Positive Approaches to Resolving Performance Problems
- Preventing Violent and Aggressive Behavior
- Principles of Good to Great
- Recognizing the Signs of Suicide
- Sexual Harassment in the Workplace
- Supervising Former Peers
- Time Management
- Work Ethic — Managing Performance Beyond Mediocrity
- Would I Work for Me?
Overcoming a Culture of Entitlement
Session Format:
One 4-Hour Session
Introduction
Some employees seem to believe that they are entitled to a paycheck simply for showing up at work. These individuals are not completely to blame for their attitude; a culture of entitlement has been gradually emerging in many sectors of our society for several decades. Aside from being detrimental to the person who believes that they deserve something for nothing, the consequences for the organization can be very devastating. This workshop explains how to counteract the harmful effects that having a sense of entitlement can have on all levels of the organization.
Objectives
The participant will learn: (1) what a 'culture of entitlement' is and how it infiltrates an organization, (2) why some employees see themselves as more responsible for their behaviors that do other employees, (3) how owners and employees tend to see the organization differently, (4) the paradox of altruism and it affects our society in general and our organizations in particular, (5) the benefits – financial and otherwise – of 'ownership thinking,' (6) how to get employees to engage in 'adult thinking,' (7) how to create incentives that cause employees to want to be more engaged in the organization, and (8) how to create an environment that fosters employee contribution, self-reliance, and the pride that comes with adding value to the organization.
Content Outline
- A Culture of Entitlement Defined
- The Importance of Taking Personal Responsibility
- Owners and Workers: Similarities and Differences
- The Paradox of Altruism
- Ownership Thinking: The Preferred Alternative
- Adult vs. Immature Thinking
- Incentives: What Works and What Doesn't
- Putting it All Together: Changing the Culture
Who Should Attend
This seminar is intended for primarily for supervisors, supervisory trainees, and mid-to-upper level management personnel; it would also be beneficial to employees and team members who wish to take greater responsibility for themselves and their work.
