Quality Assurance Training
- Applications of Statistical Process Control (SPC)
- Facilitating Continuous Improvement Programs
- Fundamental of Statistics
- Implementing Total Quality Management (TQM)
- Introduction to Statistical Process Control
- Introduction to Total Quality Management (TQM)
- Kaizen
- Lean for Administrative Personnel
- Lean for Healthcare
- Lean Manufacturing
- Pre–SPC Math
- Problem Solving
- Problem Solving Tools
- Quality Circles
- Quality Commitment: A Philosophy for Success
- Review of Control Chart Construction and Analysis
- Review of SPC and an Introduction to CPK
- SPC Concepts
- Total Quality Management for Front-Line Employees
- Total Quality Management for Managers
- Value Stream Mapping
Introduction to Total Quality Management
Session Format:
One 4-Hour Session
Introduction
The global economy has caused many companies to look at Total Quality Management (TQM) as a way to maintain a competitive edge in the world market. This session trains participants in how to use the resources of both management and labor to improve company quality and productivity using teams.
Objectives
The participant will learn: (1) the historical development of fundamental concepts of TQM, (2) the basic tenets of TQM and how they have been used successfully by a wide variety of businesses and industries, (3) the types of organizations where TQM works best, (4) how to create an appropriate environment which will support the implementation of a TQM program, (5) how data-driven TQM enhances efficiency and employee/customer satisfaction, and (6) some of the difficulties companies may face when implementing TQM.
Content Outline
- Brief introduction to TQM of a problem
- The basic tenets of TQM
- Discussion of the three components of TQM
- Discussion of the limitations of TQM
- Presentation of case studies that reinforce TQM concepts
Who Should Attend
This seminar is intended for upper management, mid-level managers, clerical/support staff, and hourly employees.
