Quality Assurance Training
- Applications of Statistical Process Control (SPC)
- Facilitating Continuous Improvement Programs
- Fundamental of Statistics
- Implementing Total Quality Management (TQM)
- Introduction to Statistical Process Control
- Introduction to Total Quality Management (TQM)
- Kaizen
- Lean for Administrative Personnel
- Lean for Healthcare
- Lean Manufacturing
- Pre–SPC Math
- Problem Solving
- Problem Solving Tools
- Quality Circles
- Quality Commitment: A Philosophy for Success
- Review of Control Chart Construction and Analysis
- Review of SPC and an Introduction to CPK
- SPC Concepts
- Total Quality Management for Front-Line Employees
- Total Quality Management for Managers
- Value Stream Mapping
Problem Solving Tools
Session Format:
4 Hours Total (One 4-Hour Session)
Introduction
This training session focuses on an overview of the problem-solving process with emphasis on the tools that are used. The ability to recognize the problem-solving model and tool application is a critical skill for all employees.
Objectives
The participant will learn: (1) the seven problem-solving steps and how to identify problems, (2) the challenges and advantages of problem identification, (3) what problem-solving tools are and when they are best used, (4) how to apply solutions to perceived problems and, (5) how to integrate a problem-solving approach to the decisions faced by all workers in a modern technological environment.
Content Outline
- Problem identification: goal definition
- The seven step model
- Tools of analysis
- Conceptual and behavior obstacles
- Hands–on examples — addressing a problem in organizations
Who Should Attend
This seminar is intended for employees involved in teams as well as supervisory and management personnel.
