Western Kentucky University

CWD: Courses: Team and Employee Development

Courses for:

Team and Employee Development

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Resolving Team Conflicts

Session Format:

One 2-Hour Session

Introduction

Managing conflict is a vital skill for all managers, supervisors, and supervisory trainees. Although conflict between workers is inevitable, learning how to manage conflicts will help supervisors minimize negative effects of conflict situations.

Objectives

The participant will learn: (1) the nature of conflict situations, (2) how people experience conflict situations differently, and (3) effective techniques for resolving conflict in the workplace.

Content Outline

  • The nature of conflict situations
  • How people experience conflict situations differently
  • Effective techniques for resolving conflict in the workplace

Who Should Attend

This seminar is intended for managers, supervisors, supervisory trainees, and members of a team.

 Last Modified 7/22/13