Skip to main content
Western Kentucky University

CWD: Courses: Communication in the Workplace

Print this page

Nonverbal Communication

Session Format:

One 2–Hour Session

Introduction

Nonverbal communication involves the messages people send through such actions as gestures, facial expressions, posture, and appearance. Nonverbal cues provide accurate information about personal traits. Impression formation is about how others form impressions of you and what you can do to exercise conscious control over those impressions. Impression management is about your conscious attempts to exercise control over selected communicative behaviors and cues – particularly nonverbal cues – for purposes of making a desired impression. Effective skills in impression formation and impression management can be helpful in producing a desired work environment.

Objectives

The participant will learn: (1) how nonverbal cues provide accurate information about personal traits, (2) factors that affect interpersonal perceptions, (3) the principles and behaviors of impression formation.

Content Outline

  • Stereotypes and other perceptual judgments
  • Impression formation and impression management
  • First, selective, and last impressions
  • Principles and behaviors of impression management

Who Should Attend

This seminar is intended for managers, supervisors, or employees interested in improving all aspects of their communication skills.

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 9/25/14