Courses for Customer Service:
Managing Multiple Projects
6 Hours Total (Two 3–Hour Sessions)
Managing several projects at the same time is a skill that most of today–s managers and supervisors need. This session will give the skills necessary for bringing a project in on time and on budget, every time. Specific techniques for building a practical project plan, and for following that plan through to successful completion, will be presented. Discussion will focus on up–front planning and effective scheduling, identification of dependency, and relationships.
The participant will learn: (1) to look at a project to determine quality, time, cast, and resource allocation, (2) to recruit team members with skills to construct a work breakdown structure to define exactly what must be done to complete a project, (3) to estimate and schedule the projects using the Critical Path Method (CPM) and the Program Evaluation and Review Technique (PERT).
- Identify the importance of planning and scheduling
- Discuss elements of a work breakdown structure to define specific action to complete a project
- Demonstrate the Critical Path Method and Program Evaluation and Review Technique
- Demonstrate development of a chart to show the relationship between perfect tasks and time involved
Who Should Attend
This seminar is intended for managers, supervisors, and employees who are responsible for managing multiple projects and who depend on other people to finish projects on time and on budget.