Skip to main content
Western Kentucky University

CWD: Courses: Management and Supervisory Training

Print this page

Counseling Employees

Session Format:

One four hour session


Many employees have difficulty in succeeding on the job because of personal or other problems. This training session examines types of personal and behavioral problems employees may have and suggests strategies for helping the employee deal with those problems.


The participant will learn: (1) how to identify personal and behavioral problems, (2) how to develop strategies for dealing with employees and their problems, and (3) how to conduct a counseling interview for employees.

Content Outline

  • Identifying behavior problems
  • Identifying type of problem employees
  • Developing strategies for dealing with those problems
  • The coaching process
  • Pointers for handling difficult people
  • Developing responding skills
  • Making appropriate referrals
  • Managing resistance

Who Should Attend

This seminar is intended for managers and/or supervisors who need to deal with employee personal, behavioral, or performance problems.

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 Last Modified 9/25/14