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Western Kentucky University

CWD: Courses: Quality Assurance Training

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Problem Solving Tools

Session Format:

4 Hours Total (One 4-Hour Session)


This training session focuses on an overview of the problem-solving process with emphasis on the tools that are used. The ability to recognize the problem-solving model and tool application is a critical skill for all employees.


The participant will learn: (1) the seven problem-solving steps and how to identify problems, (2) the challenges and advantages of problem identification, (3) what problem-solving tools are and when they are best used, (4) how to apply solutions to perceived problems and, (5) how to integrate a problem-solving approach to the decisions faced by all workers in a modern technological environment.

Content Outline

  • Problem identification: goal definition
  • The seven step model
  • Tools of analysis
  • Conceptual and behavior obstacles
  • Hands–on examples — addressing a problem in organizations

Who Should Attend

This seminar is intended for employees involved in teams as well as supervisory and management personnel.

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 Last Modified 9/25/14