Western Kentucky University

CWD: Courses: Quality Assurance Training

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Implementing Total Quality Management

Session Format:

6 Hours Total (Two 3-Hour Sessions)


This session is primarily for companies that decide to implement a Total Quality Management program either as a pilot project or on a more comprehensive basis. The concepts explained and demonstrated in this session will be customized to the company.


The participant will learn: (1) a step-by-step approach to implementing a TQM program, (2) the attitudinal and procedural changes that will be necessary in order to make TQM work, and (3) how to evaluate TQM on both an ongoing as well as a long-term basis.

Content Outline

  • Brief review of TQM fundamentals
  • How to customize TQM to an individual company’s needs
  • Changing attitudes, policies and procedures; a step-by-step guide to implementing TQM
  • Evaluating the TQM Implementation Process

Who Should Attend

This seminar is intended for management, supervisors, production, or quality assurance personnel involved in a team approach.

 Last Modified 7/22/13