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Western Kentucky University

DELO Staff - Tanya Vincent

Tanya Vincent

Tanya Vincent

Independent Learning Specialist

Office:  101 Garrett Conference Center
Phone:  (270) 745-3815
Email:  tanya.vincent@wku.edu

Bio

Tanya began working at WKU in August 2003 where she started her career in the Bursar’s office as a Billings and Receivables Specialist.  There she worked daily with students, staff and faculty in the collection of tuition and fees for WKU.  Tanya worked closely with other departments around campus including Financial Aid, Admissions and the Registrar’s office to makes sure WKU students were always taken care of and treated as a number one priority. In 2010, Tanya joined DELO in the office of WKU On Demand as an Independent Learning Specialist. Tanya’s primary duties include, providing excellent customer service to both students and staff at WKU, processing WKU On Demand registrations for all Financial Aid, Third-party, Faculty/Staff waivers and Military students, processing off-site proctored exams,  semester course listings in Banner, Inter-account Billings/refunds, and other duties in the office when needed.

Education

BIS Interdisciplinary Studies, emphasis in Business Management, 2000 WKU

Affiliations

WKU Staff Council- 2011-2015

WKU Staff Council Chair-2014-2015

Online Learning Consortium (Sloan-C), 2013 – present, member 

ADEIL, 2013-present, membe

Presentations

Bibbs, T., Dougherty, B., Thornton, P., Vincent, T. (October, 2010). Expanding Opportunity for Service members: Leadership, Advocacy, Policy and Practice. Workshop presented at the annual conference for the Association for Continuing Higher Education in Albuquerque, NM.

Keown S. & Vincent T. (October, 2013). May I Help You?: Customer Service Awareness. Workshop presented at the annual conference for the Association for Distance Education and Independent Learning in Bowling Green, KY. 

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 Last Modified 9/25/14