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Terms and Conditions

 

  • The ID cards are the property of Western Kentucky University and are intended for University purposes only. Any transfer, alteration, falsification, or forgery of a campus identification card constitutes a violation of University policy and may result in an appropriate disciplinary action. In addition, fraudulent or illegal use of the campus identification card may result in criminal charges and/or civil proceedings.

  • This card is not transferable and must be presented upon request to establish official University identification.

  • The University is not responsible for any loss or expense resulting from the loss, theft, or misuse of the WKU ID Card.

  • Replacement cards will be made for a fee of $20.00.

  • $10 service charge will be deducted from the account balance of anyone requesting a refund for Big Red and/or Dining Dollars at the end of the semester.

  • If no refund request is made, the funds will remain on the account from semester to semester.

  • No transfers between Meal Plan Dollars, Dining Dollars and/or Big Red Dollars are allowed.

  • Any billed charges for accounts on the WKU ID Card that are left unpaid may be collected from any outstanding card balances. See specific information regarding billings due dates and procedures by visiting the Tuition and Fees website at: http://www.wku.edu/bursar/

  • Any disputes regarding off-campus Big Red Dollars must be addressed within 60 days of the original transaction date.

  • Meal plan cancellations or changes are allowed until the end of the 2nd week of classes for each semester. Meal plan cancellations will be charged a $150 service charge and be subject to the cancellation policy found at http://www.wku.edu/wkurg/mealplancancel.php

  • Lost cards should be reported immediately to the ID Center.

  • There is a limit of $20 per day for vending machine transactions with the WKU ID Card (to prevent unauthorized use).

  • Check your card purchase history and/or balances at get.cbord.com

  • Terms and Conditions of Big Red and Dining Dollar Accounts

    BIG RED and DINING DOLLARS ACCOUNTS

    The Big Red and Dining Dollars Account is a debit program for WKU Students, Staff, and Faculty.  You must add funds before you can use your Big Red Dollars and Dining Dollars Account.  Big Red Dollars are widely used on campus and off campus at participating merchants for food, entertainment, bookstores, printing, copying, prescriptions, and much more.  For a complete list please click "Off-Campus Big Red Dollar Merchants" on the left. Dining Dollars are used exclusively for food purchases on campus.

    TERMS & CONDITIONS

    The following Terms & Conditions apply to the use of the Big Red and Dining Dollar Account feature of the ID Card. The agreement to comply with these Terms & Conditions constitutes a contract between the holder of the ID Card (“Cardholder”) and Western Kentucky University (the “University”).  The use of the Big Red and Dining Dollar Account feature of the ID Card will constitute the Cardholder’s agreement to comply with all of the Terms & Conditions set forth in this document.  

    ACTIVATION

    You must add funds before you can use your Big Red Dollars or Dining Dollars Account (Account).  Once you have made an initial deposit into your Account you may use it as an alternative to cash to make purchases on campus and off campus at participating merchants.  These transactions are called “electronic fund transfers”, or “ETFs”.   The federal Electronic Fund Transfer Act, 15 U.S.C.§§ 1693 et seq, and Federal Reserve Board Regulation E, 12 C.F.R. §§ 205.1 et seq., protect cardholders who use their ID Card to make electronic fund transfers. This disclosure statement notifies you of important rights that the cardholder has under the law. Please retain this disclosure statement for your records and information.

    A Cardholder may deposit funds in whole dollar amounts at the following locations:

    • Through TopNet ($20 minimum deposit)

    • The ID Center Office in Room 2125 of the Downing Student Union 

    • Online deposits may be made with Visa®, MasterCard®, American Express® or Discover®. The ID Center Office accepts cash, check, Visa®, MasterCard®, American Express® or Discover®.

    All Big Red and Dining Dollar Account funds automatically carry forward semester to semester, and year to year, or may be refunded less a $10 processing fee. Unused funds expire after two years of inactivity.

    The Cardholder’s ID Card will be the access device for the Big Red and Dining Dollar Account.  A valid and current card must be presented at the time of purchase at participating merchants.

    WKU reserves the right to close a Holder's account(s) at any time, and to refuse any application to establish a new account. Students who choose to activate Big Red and /or Dining Dollars are not permitted to withdraw prepaid funds until the student either graduates or withdraws from the university. Staff, Faculty members and affiliates who choose to utilize prepaid Big Red and/or Dining Dollar accounts, will not be permitted to withdraw funds unless their employments or affiliation with the University ceases. A refund may be requested after the holder graduates, withdraws, or terminates. All refund requests must be directed to the ID Center Office in writing. If the Holder decides to open another Account thereafter, the Holder will be required to enter into a new Account agreement. Goods and services purchased and debited using Big Red Dollars may be returned according to return policies at the location where the purchase was made; if such return is permitted, the Holder's account will be credited for the appropriate amount.

    LIABILITY FOR UNAUTHORIZED PURCHASES

    Contact us immediately if your ID Card has been lost or stolen.  Failure to do so could result in the loss of all funds in your Account.  Calling our office or deactivating your ID online (information below) are the quickest ways to deactivate your ID and minimize losses.  You are responsible for all transactions that occur until your WKU ID is reported lost or stolen.  Only the balance at the time that your ID is reported to us as lost or stolen will be protected against unauthorized use.  Also contact us immediately if an electronic fund transfer has occurred without your permission.

    TO REPORT YOUR ID CARD LOST OR STOLEN

    WKU Students and Employees may report their WKU ID lost or stolen to the ID Center, Downing Student Union, Room 2125, Bowling Green, KY 42101, (270) 745-2417 or deactivate it online using the "Managemyid" feature on the left.  The first time you visit this page you will need to create a login ID.

    TO REPORT AN UNAUTHORIZED TRANSACTION

    If you believe that someone has or will make an unauthorized transaction on your Account, please contact us immediately in one of the following ways:  (1) In person or in writing to ID Center, Downing Student Union, Room 2125, Bowling Green, KY 42101 (2) by calling (270) 745-2417; or (3) by email to idcenter@lists.wku.edu.  Please provide your name, ID Number, telephone number, and any information that may help avoid the loss or additional loss of funds from your Account.  We must hear from you no later than 10 days after the transaction appears. 

    BUSINESS DAYS

    For purposes of these disclosures, The ID Center Office business days are 8:00am-4:30pm Monday-Friday, excluding official university holidays.  Summer office hours may vary.

    TRANSFER TYPES AND LIMITATIONS

    You may use your Big Red Dollars Account to purchase goods and services at any on campus and off campus venues that accept Big Red Dollars.  Transfers between accounts is not available. The holder understands and agrees that the funds maintained as Big Red Dollars or Dining Dollars are not a credit card account and that under no circumstances may debits or charges to the account result in a balance below zero. The account may not be used to obtain cash or cash advances under any circumstances.

    Preauthorized transfers such as direct deposits, payment of monthly bills, etc., are prohibited on the Account. The Accounts are non-interest bearing accounts. The Accounts and ID Cards are non-transferrable. No other person may use the Cardholder’s ID Card or any of its features, including the Big Red or Dining Dollar Accounts. The Cardholder may be required to show additional identification and/or sign a receipt for the purchase of goods and services. Restitution will be required of Cardholders if offline transactions are made which result in overdraft of the Cardholder’s Account. The University is not responsible for the quality of any merchandise or services provided by any participating merchant that accepts the Account for payment.

    The Accounts may not be used for the purchase of alcoholic beverages or tobacco products.  Attempting to purchase alcoholic beverages or tobacco products using a Big Red Dollar Account is a violation of the Terms and Conditions and may result in the suspension and possible termination of cardholder's Account. Any other mis-use or fraudulent activity using an Account may also result in the suspension and possible termination of cardholder's Account.

    Western Kentucky University reserves the right to cancel this agreement if an individual violates any rules, regulations, policies, and/or procedures, or breaches in any way, any term and condition of this agreement.  Future changes in terms and conditions will supersede the terms and conditions in effect at the time the card was acquired. 

    CONFIDENTIALITY

    We may disclose information to third parties about your account or the transfers you make:  (1) Where it is necessary for completing transfers, or (2) in order to comply with government agency or court orders, or (3) if you give us your written permission.

    DOCUMENTATION OF TRANSFERS

    A receipt is available each time funds are added to your Account.  You may request a receipt each time you make a purchase using your Account.

    VIEW YOUR TRANSACTIONS ONLINE

    Big Red Dollars transactions may be viewed online through the “get.cbord.com” feature on the left.  The first time you visit this page you will need to create a login ID.


    If you believe that a transaction is incorrect or unauthorized, or if you need more information regarding a transaction, please contact us immediately in one of the following ways:  (1) In person or in writing to ID Center, Downing Student Union, Room 2125, Bowling Green, KY 42101 (2) by calling (270) 745-2417; or (3) by email to idcenter@lists.wku.edu.  Please provide your name, ID Number, telephone number, and any information that may help us research the transcations(s) in question.  avoid the loss or additional loss of funds from your Account.  We must hear from you no later than 10 days after the transaction appears. 

    LIABILITY

    If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, you will not be liable for your losses or damages, with some exceptions.  You will be liable, for instance:  (1) if, through no fault of ours, you do not have enough money in your account to make the transfer; (2) if the transfer amount is greater than your balance; (3) if the system was not working properly and you knew about the breakdown when you started the transfer; (4) if circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken; or (5) there may be other exceptions stated in our agreement with you.

    CHANGE OF TERMS NOTICE

    Any change of terms will appear within these Terms & Conditions on the ID Center website.  In addition, Western Kentucky University and/or the ID Center Office may terminate these programs in whole or in part at any time.

    GOVERNING LAW

    These terms and conditions shall be governed in all respects by and construed in accordance with the laws of the Commonwealth of Kentucky.

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 Last Modified 8/18/17