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IT Division - Audiovisual Services

Audiovisual Technical Support Center

The Audiovisual Support Center is WKU’s call center for Interactive Video Classes, Classroom Technology, Desktop Video Conferencing, and all other A/V Technology throughout the WKU campus. The support center provides basic customer support by documenting your problems, trouble-shooting (IVS classes), and helpdesk case tracking.

 

Hours

Fall and Spring Semesters

  • The Audiovisual Support Center operates Monday – Friday (some Saturdays, depending on class schedule), 8:00 am – 8:00 pm (Fall and Spring Terms).

Winter and Summer Semesters

  • Winter and Summer Terms, operating hours are 8:00 am – 4:30 pm or when IVS classes are in session.

 

Support Provided:

  • IVS Classrooms/IVS Conference Rooms
  • Desktop Video Conferencing (Adobe, Skype, etc.)
  • Classroom Technology (projectors, document cameras, speakers, classroom computers, etc.)
  • Other A/V Technology

 

Contact

For questions or problems relating to A/ V across WKU, please call the Audiovisual Support Center at 270-745-3809. We will take your information and route your case to the appropriate technical personnel.

Cool Metal Medical Bag

 

Announcements

What to know about macOS High Sierra Release

Changes to macOS and Office for Mac coming soon. What should you know regarding WKU-Owned computers.

Wireless Portal

WKU-WIRELESS has a different look and feel. It functions the same as it did before, but we made it look like the rest of the University Web Design.

Systems Status

Upcoming Training

Date Time Title
9/279:00amNew Faculty/Staff IT Orientation: Face-to-face
9/2711:00amMediasite User Training
10/49:00amNew Faculty/Staff IT Orientation: Face-to-face


Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 5/5/17