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IT Division - IVS Audiovisual

Audiovisual Technical Support Center

The Audiovisual Technical Support Center is WKU’s call center for Interactive Video Classes, Classroom Technology, Desktop Video Conferencing, and all other A/V Technology throughout the WKU campus. The support center provides basic customer support by documenting your problems, trouble-shooting (IVS classes), and helpdesk case tracking.

 

Hours

Fall and Spring Semesters

  • The A/ V Technical Support Center operates Monday – Friday (some Saturdays, depending on class schedule), 8:00 am – 8:00 pm (Fall and Spring Terms).

Winter and Summer Semesters

  • Winter and Summer Terms, operating hours are 8:00 am – 4:30 pm or when IVS classes are in session.

 

Support Provided:

  • IVS Classrooms/IVS Conference Rooms
  • Desktop Video Conferencing (Adobe, Skype, etc.)
  • Classroom Technology (projectors, document cameras, speakers, classroom computers, etc.)
  • Other A/V Technology

 

Contact

For questions or problems relating to A/ V across WKU, please call the Audiovisual Technical Support Center at 270-745-3809. We will take your information and route your case to the appropriate technical personnel.

Cool Metal Medical Bag

 

Announcements

Blackboard downtime

WKU Blackboard will be unavailable on Thursday, October 6, 2016 from 5:00 AM until noon to install patches addressing system security issues.

New Chat and Screen Sharing Software

Bomgar replaces Citrix GoToAssist for remote and chat connections.

Systems Status

Upcoming Training

Date Time Title
9/272:00pmMediasite User Training
9/281:30pmAdobe Connect Pro Training
9/2910:00amAdobe Photoshop CC


Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 8/17/16