Chat Support
Holiday Coverage
Event | Date | Coverage |
---|---|---|
Winter Break | December 15 – January 2 |
Voicemail Coverage * Closed:
|
Martin Luther King, Jr Day |
January 20 |
Closed |
Spring Break |
March 19 – 21 |
Closed |
Memorial Day | May 26 |
Closed |
Juneteenth | June 19 |
Closed |
Independence Day | July 4 |
Closed |
Labor Day | September 1 |
Closed |
Fall Break | October 6 – 7 |
Closed |
Thanksgiving Break | November 26 – 28 |
Voicemail Coverage * |
* Voicemail coverage means calls to 270-745-7000 will go directly to the leave voicemail prompt. ITS Service Desk employees will attempt to contact callers within 24 hours. Issues unable to resolve via the phone will route to the appropriate ITS area to address during normal university operating hours.
We recommend using chat for requests such as:
- Configuring email settings and Outlook tips
- Password resets
- Account requests
- Subscribing/unsubscribing from mailing lists
Not all requests can be effectively addressed via chat and may result in a ticket creation for the ITS Service Desk team to contact you via phone or remote assistance.
Monday - Friday | Saturday - Sunday |
---|---|
8:00am - 4:30pm | Closed |
Get Help
The ITS Service Desk serves as a single point of contact for technology support and can be reached in a variety of ways.
Need Assistance?
The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.