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Service Desk


ITS provides multiple ways to get help with your technology questions and issues. 

Phone

Give us a call.

Chat

Connect live online.

Walk-up

Visit ITS in person.

TechHelper AI

AI-powered digital assistant, trained on the ITS Knowledge Base.

Self-Help

Search knowledge base for known solutions.

Service Catalog

Submit an online form to request assistance.

Manage My WKU Accounts

Lookup account information and reset passwords.

Remote Assistance

Initiate screen sharing (requires single-use code from ITS).

ITS Projects & Operations

A breakdown of ITS project initiatives and ongoing operational support across campus.

Service Desk Hours

Day Hours (Central Time)
Monday - Friday 7:30am - 5:00pm
Saturday - Sunday Closed

Holiday Coverage


Some of the links on this page may require additional software to view.

 Last Modified 7/15/26