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Western Kentucky University

IT Division - IT Helpdesk

IT Helpdesk

The IT Helpdesk serves as the initial point of contact for technology support and provides the first level of response for technology-related problems and questions. Assistance may be requested by Submitting a Request Online, via live chat, or by calling 270-745-7000.

In many cases when you call the IT Helpdesk, a consultant will resolve your issue while you are on the phone, but it may be necessary to escalate to the appropriate area within IT for resolution. In either case, the consultant will work with you to gather information needed to answer your question or help diagnose the issue about which you are calling.

The IT Helpdesk is staffed during normal university business hours, as well as extended evening and weekend hours, and stands ready to provide support for a wide range of campus technology services.

Get Help at 270-745-7000.

Announcements

Introducing TopperTech

Technical Support Services is excited to announce the re-branding of our ResNet operations to the WKU community as TopperTech.

Recycled Computer Program

Technical Support Services is excited to announce a new program that allows departments to procure a gently used desktop computer for a reasonable cost.

Systems Status

All Systems are OKAll Systems are OK

Upcoming Training

Date Time Title
8/49:30amAdobe Connect Pro Training Refresher
8/41:30pmAdobe Connect Pro Training Workshop
8/1110:30amOU Campus CMS Training ver 10


Contact Helpdesk



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 Last Modified 7/29/15