Lab Printing FAQs
Adding Funds to Print Allocation
Instructions for adding funds to your print allocation.
Adding Funds to Print Allocation
Instructions for adding funds to your print allocation.
Issue/Question
How can I add funds to my print allocation?
Environment
- TopperPrint Portal
Cause
All WKU students have a $10.00 print allocation per academic year on their WKUID. After you have exhausted these funds, you may add more via a credit card through TopperPrint Portal.
Resolution
Any funds added are non-refundable. If a print job is unsuccessful due to poor print quality or a printer related issue, please call the ITS Service Desk to receive credit.
- Navigate to TopperPrint Portal .
Note: You must be on campus using WKU network. If you are Faculty or Staff, you can use WKU VPN off campus. - Login with NetID (or WKU email) and password.
Note: If you are on a mobile device, you may need to click View in Desktop mode link at the bottom. - Click on Add Credit in the left menu pane.
- Click the drop down menu under Amount to Add. You may choose from $2.00, $5.00, $10.00 or $20.00 per transaction.
- Click Add Value.
- You will be redirected to the payment gateway. Enter your Payment and Billing information, then click Pay Now.
- You will be redirected to the Payment Receipt page, and an email receipt will be sent to you.
- Click Done.
- Click Summary to confirm amount was added to Added Funds.
Last Modified: 08-26-2024 10:13AM
Color Printing PDFs or Microsoft 365 Documents from Online Resources in Student Technology Center (STC)
Instructions on how to print Microsoft 365 and PDF documents in color within Student Technology Centers from web-based resources, such as Microsoft 365 for Web.
Color Printing PDFs or Microsoft 365 Documents from Online Resources in Student Technology Center (STC)
Instructions on how to print Microsoft 365 and PDF documents in color within Student Technology Centers from web-based resources, such as Microsoft 365 for Web.
Issue/Question
How do I print Microsoft 365 or PDF documents from a web-based resource (ex., web page) in color in a Student Technology Center?
Environment
- Windows Machines within Student Technology Centers
Resolution
- Save PDF document from a web browser to your device.
Note: Take note where you save your file; files attempt to save to Downloads folder by default. - Open the PDF you just saved by double-clicking file within File Explorer.
- Your file should open in Adobe Acrobat Reader.
- Click Menu.
- Select Print.
- Click Properties.
- Under Basic tab, click Color Mode drop-down menu.
- Select Color.
- Click OK.
- Click Print button in bottom-right.
- Save Microsoft 365 document from a web browser to your device.
Note: Take note where you save your file; files attempt to save to Downloads folder by default. - Open the Microsoft 365 document you just saved by double-clicking file within File Explorer.
- Your document should open within the full version of the appropriate Microsoft 365 application (ex., Word, Excel, PowerPoint).
- Click File.
- Select Print in left pane.
- Click Printer Properties.
- Under Basic tab, click Color Mode drop-down menu.
- Select Color.
- Click OK.
- Click Print.
- Open your document within Microsoft 365 for Web.
- Click File.
- Select Info in left pane.
- Click Open in Desktop App.
- A pop-up prompt will appear. Click Open Word, Open Excel, or Open PowerPoint, depending on file type.
- Your document should open within the full version of the appropriate Microsoft 365 application (ex., Word, Excel, PowerPoint).
- Click File.
- Select Print in left pane.
- Click Printer Properties.
- Under Basic tab, click Color Mode drop-down menu.
- Select Color.
- Click OK.
- Click Print.
Last Modified: 02-28-2024 09:35AM
Copying from a Ricoh Printer in the Student Technology Centers
Instructions for how to make copies at a Ricoh printer.
Copying from a Ricoh Printer in the Student Technology Centers
Instructions for how to make copies at a Ricoh printer.
Issue/Question
How do I copy a document on a Ricoh printer in a Student Technology Center?
Resolution
Only current faculty, staff, and students are eligible to use printers in a Student Technology Center. Alumni and retirees are not eligible to use printing services from Student Technology Centers.
- Walk up to a Ricoh printer. On the LCD control panel, authenticate by entering in NetID credentials or by swiping your WKU ID card. If authentication is successful, your name will appear in the upper right-hand corner.
- Place paper in the top feeder loader or flatbed tray.
Note: Not all Ricoh printers have scanning and copying capabilities. Please consult the Student Consultant in the Student Technology Centers for more information. - Press the green DEVICE FUNCTIONS button.
- Press the green USE DEVICES FUNCTIONS button.
- Press the blue COPY button.
- Press the SETTINGS button to check all the scan settings. Settings that can be altered include size, duplexing options, etc.
- Press the green START button.
- Press the white LOGOUT button in the top right-hand corner of the LCD control panel.
Note: Failure to log out of the printer could leave your account compromised. Other clients could make copies and scans on your credentials if you do not log out of the printer promptly after usage.
Last Modified: 05-12-2023 09:30AM
Looking Up Remaining Print Allocation
Instructions for looking up remaining Print Allocation balance for students or faculty/staff.
Looking Up Remaining Print Allocation
Instructions for looking up remaining Print Allocation balance for students or faculty/staff.
Issue/Question
Where can I look up how much printing allocation I have remaining?
Resolution
From iWKU App
- Open iWKU app App.
- Tap Balances.
- Tap Printing.
From TopperPrint Website
- Log into TopperPrint.
- Your sum balance from your initial print allocation, funds you have added yourself, and any refunds is found in the Balance panel in the upper left.
Note: You cannot check your print allocation through the website unless you are connected to an Internet connection on campus or are utilizing the WKU VPN.
Last Modified: 08-19-2024 14:41PM
Print Allocation per Academic Year
Information on how your print allocation balance per semester.
Print Allocation per Academic Year
Information on how your print allocation balance per semester.
Issue/Question
How much print allocation do I get each academic year?
Resolution
Students
- All WKU students (full-time, part-time, and graduate) have a print allocation of $10.00 for the academic year.
- Any unused portion does not roll over into next year’s allocation.
- The cost per black and white impression is $0.10. The cost per color page is $0.50.
- Two sided printing counts as two impressions/pages.
- New incoming students for the Fall term receive print allocations one week before the fall semester begins.
- New incoming students for the Winter or Spring terms receive print allocations on the first day Winter term starts.
- New incoming students at any other time (e.g. mid-semester) receive print allocations the day following course enrollment
Employees
- WKU Employees are not issued an annual print allocation, but can add their own funds. See this article for more information.
- The cost per black and white impression is $0.10. The cost per color page is $0.50.
- Two sided printing counts as two impressions/pages.
Last Modified: 08-19-2024 14:33PM
Printing to a Student Technology Center (STC) Printer from Personal Device
Instructions for sending a print job from your personal computer to a WKU Student Technology Center (STC) printer.
Printing to a Student Technology Center (STC) Printer from Personal Device
Instructions for sending a print job from your personal computer to a WKU Student Technology Center (STC) printer.
Issue/Question
How can I send a print job from my personal device to an on-campus Student Technology Center (STC) printer?
Environment
- Android
- ChromeOS
- iOS/iPadOS
- macOS
- Windows
Resolution
Only current faculty, staff, and students are eligible to use printers in a Student Technology Center; alumni and retirees are ineligible.
You must be on the WKU network, such as WKU-SECURE WiFi or using an ethernet connection or connected to the WKU VPN, in order to access the WKU printers and the information contained below.
Some third party VPN or firewall apps/software can interfere with your device being able to see or use these printers. If you experience any issues, try temporarily turning off or disabling such software.
- Download Mobility Print for your Windows device.
- Open the Mobility Print download file.
- Set language to English.
- Click I accept the agreement.
- Click Next.
- Select RicohPrinters [Virtual Queue].
- Click Next.
- Enter NetID as username and NetID password as password.
- Click Next.
- Click Finish.
- Open the document you need to print.
- In the Printer list, select RicohPrinters [Virtual Queue] (Mobility) printer.
- Click Print.
- Go to any Student Technology Centers open lab printer and swipe WKUID card.
Note: Make sure the bar code on your WKUID is facing you when you swipe. - Select the print job.
- Click Print.
- Download Mobility Print from your Android device by pressing Install Mobility Print.
- Press Install.
- Open the Mobility Print app.
- You will be prompted to allow notifications, click Allow.
- Tap the button labelled Tap here and check the Mobility Print Service is on.
- Ensure that Mobility Print is set to On.
- Close the app and then navigate to the document that needs to be printed.
- Select Print or Share and then Print.
- A print preview will display. Change the toggle at the top to Ricoh Printers Virtual Queue.
Note: If RicohPrinters Virtual Queue does not appear as an option, select All printers... and then select RicohPrinters Mobility Print - VirtualQueue. - Press the Print button.
- You will be notified that you are using Mobility Print for this document. Select OK.
- A notification titled Your job needs authentication will appear. Press this notification to open it.
- You will now be prompted to log into Mobility Print. Log in using your NetID and NetID password.
- Press Sign In and Print.
- You will receive another notification informing you that your document has printed successfully.
- Go to any Student Technology Centers open lab printer and swipe WKUID card.
Note: Make sure the bar code on your WKUID is facing you when you swipe. - Select the print job.
- Tap Print.
- Access Mobility Print from your Chromebook.
- Click Add Mobility Print to Chrome.
- Click Add to Chrome.
- Click Add app.
Note: If you are signed into a Google account, you may be prompted to sign in with your Google Account credentials. - Open the document that needs to be printed.
- Select Print, or press Ctrl+P to print your document.
- A print preview will display. Change the Destination to RicohPrinters – [Virtual Queue].
Note: If RicohPrinters – [Virtual Queue] does not appear as an option, select See more... and then select RicohPrinters – [VirtualQueue] Virtual Queue. - Click Print.
- Go to any Student Technology Centers open lab printer and swipe WKUID card.
Note: Make sure the bar code on your WKUID is facing you when you swipe. - Select the print job.
- Tap Print.
Please make sure your iPhone/iPad is updated to at least version 17.2. Some versions of iOS/iPadOS (specifically 16.6.x to 17.1.x) have an issue where the printer does not show up. Follow the Updating iOS article to update your device to at least version 17.2 and the issue should be resolved.
- Open the document you need to print.
- Click the Share icon.
- Click Print.
- Click Printer.
- Select ricohprinters.
- Sign in with your NetID and password.
- Click Print.
- Go to any Student Technology Centers open lab printer and swipe WKUID card.
Note: Make sure the bar code on your WKUID is facing you when you swipe. - Select the print job.
- Click Print.
- Open System Preferences.
- Click Printers and Scanners.
- Click plus icon.
- Select RicohPrinters[VirtualQueue](Mobility).
- Check that the Use box is set to Secure Airprint. If it's not, close the dialog, disconnect and reconnect to the network, then go back to Step 2.
- Click Add.
- Open the document you'd like to print.
- Enter NetID as the username and NetID password as password.
Note: Your machine username may appear automatically, you'll need to change to your NetID in the username box. If you do not receive a pop-up to enter your credentials, proceed with the following steps to remove the printer. Then, add the printer again.- Click Apple menu item icon.
- Select System Preferences... .
- Click Printers & Scanners icon.
- Select the printer in the left pane.
- Click Delete printer icon.
- Go to any Student Technology Centers open lab printer and swipe WKUID card.
Note: Make sure the bar code on your WKUID is facing you when you swipe. - Select the print job.
- Click Print.
If you are experiencing issues printing, please contact the ITS Service Desk.
Last Modified: 11-25-2024 13:50PM
Printing to Student Technology Center Printers
Instructions for printing to the Ricoh printers in the Student Technology Centers.
Printing to Student Technology Center Printers
Instructions for printing to the Ricoh printers in the Student Technology Centers.
Issue/Question
How do I print at a Student Technology Center (STC) printer?
Resolution
Only current faculty, staff, and students are eligible to use printers in a Student Technology Center. Alumni and retirees are not eligible to use printing services from Student Technology Centers.
Current semester lab locations and hours can be found at https://wku.edu/its/labs/locations-hours/.
- Submit a print job through any computer within the Student Technology Centers.
Note: You may submit print jobs from personally-owned devices as well. Please see the Printing to a Student Technology Center (STC) Printer from Personal Device knowledge base article for more information on how to submit print jobs through a personally-owned device - Walk up to a Ricoh printer. On the LCD control panel, authenticate by entering in NetID credentials or by swiping your WKU ID card. If authentication is successful, your name will appear in the upper right corner.
- Once authenticated, you will see the number of pending print jobs. You may either print all jobs at once by pressing the green PRINT ALL button or you can print jobs individually.
- To print jobs individually, please press the white and green PRINT RELEASE button. Your individual print jobs will show up on the LCD screen.
- Select the print job you would like to print by pressing on the print job.
Note: The default printing option is set to greyscale and duplex. - After selecting the print job, page and cost information will appear in the top-left corner of the LCD control panel.
- Press the PRINT button on the lower right corner in order to print.
Note: If you wish to delete your jobs, select the jobs you wish to delete and press the black trash can icon in the lower right corner. - After printing your jobs, please make sure to press the green LOGOUT button in the top right corner.
Note: Failure to log out of the printer could leave your account compromised. Other clients could make copies and scans on your credentials if you do not log out of the printer promptly after usage.
Last Modified: 02-27-2024 11:31AM
Print Balances
Sign-in to myWKU and view the Print Balances module (available on Student and Faculty/Staff tabs) or use the Balances module in the iWKU app.
Need Assistance?
The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.
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