Your WKU technology accounts provide access to a wide range of University computing resources. All IT account information is located at www.wku.edu/it/accounts
Once you have been admitted to WKU, your NetID will be created. Your NetID and password will be your universal login to myWKU (Portal), TopNet, Blackboard, MyStuff, computer labs, WKU wireless and other IT services. You may look up your NetID and set your password at www.wku.edu/it/accounts/netid. It is very important you keep your login information secure.
myWKU provides "one stop" access to many applications like TopNet, TopperMail, Blackboard, IT Helpdesk and information channels for events, grades, course schedules, Finanacial Aid and Billings, and more. You may customize myWKU content and also access external applications such as RSS feeds. Login to myWKU at my.wku.edu
TopNet is a web-based, secure gateway to a large amount of your personal, academic and financial information. You may register for classes, view transcripts, grades, financial aid, tuition, fees and update emergency contact information. You may access TopNet through myWKU or topnet.wku.edu.
Email / TopperMail
New students are issued a WKU email account called TopperMail which is accessible 24-48 hours after initial class registration. Students receive official Administrative and Academic communications via TopperMail. It is very important that you check your TopperMail account regularly! You can access your TopperMail account through myWKU or webmail.wku.edu. Visit www.wku.edu/it/accounts to learn more about TopperMail.
Blackboard is a system many WKU professors use to offer course materials, class discussions, multimedia files, tests, quizzes, etc. You may take some classes entirely online, as well as face-to-face courses using Blackboard. Blackboard is accessible through myWKU or blackboard.wku.edu.
Every enrolled WKU student has individual file storage space allocated for academic use. You can access your file space using a web browser anytime, anywhere through myWKU or mystuff.wku.edu.
IT Policies and Safe Computing
Everyone at WKU is required to practice safe computing (www.wku.edu/it/security) and to read, understand, and abide by IT Policies (www.wku.edu/it/policies). Failure to do so may result in disciplinary action or place you or others in our community at risk.
Student Technology Centers
Student Technology Centers (STC) are available for the use of current WKU students. The Mass Media and Technology Hall STC is open 24 hours a day, 7 days a week, while classes are in session. Visit www.wku.edu/it/labs for more information about lab hours and locations.
- Cherry Hall 127
- Commons at Cravens
- Grise Hall 239/243/335
- Helm Library 205
- Mass Media & Technology Hall 145
- Snell Hall 1104
- Thomson Complex Central Wing 204
- South Campus C223
Technology Resource Center (TRC)
The TRC is a hands-on digital media facility with a trained support staff. A wide variety of equipment is available for loan, such as laptops, cameras and projectors. Utilize these resources to create outstanding digital multimedia projects. Appointments and reservations are highly recommended. For more information, go to www.wku.edu/it/trc, call 270-745-3755 or visit the TRC in Mass Media and Technology Hall 257.
Discounts and Purchasing
The personal technology purchase program offers hardware discounts from Apple and Dell. Software discounts are also available, including Adobe Creative Cloud. Microsoft Office and antivirus software are available at no cost to enrolled students. WKU students get a cellular discount of 8% with AT&T and 10% with Sprint. More information can be found at www.wku.edu/it/discounts-purchasing.
A library of video tutorials on a wide range of technology topics is provided at www.wku.edu/it/videotutorials. Training tutorials have been combined with quizzes, providing online workshops to enhance your knowledge of Blackboard, Adobe software and more. Access online workshops inside Blackboard at blackboard.wku.edu, then click the IT Training tab.
WKU Information Technology supports full wireless coverage in academic, administrative and residential buildings on campus, as well as several outdoor locations. Free guest wireless for campus visitors is available. Go to www.wku.edu/it/network for more information.
iWKU is a mobile app available for iOS and Android devices which provides a number of useful features such as directory, events, maps, bus schedules, athletics info, lab traffic, dining dollars, student course schedule and more. Download iWKU from the Apple Store or Google Play.
The IT Helpdesk is staffed with trained personnel to provide technical information and assistance to faculty, staff and students.
The IT Helpdesk can assist with problems such as:
- Accessing the Internet
- Account access (TopNet, Blackboard, email, etc.)
- Registering game consoles
- General hardware and software troubleshooting
TopperTech: Student Computer Support
TopperTech is a full computer service center for WKU students providing assistance for a variety of computer models and operating systems, including Macintosh and Windows. Service may be obtained by contacting the IT Helpdesk at 270-745-7000, visiting the TopperTech office located at the Technical Support Services window on the third floor of MMTH or online at www.wku.edu/it/chat
- Hardware support and replacement
- Diagnostic testing
- Software support
- Operating system restoration
- Data backup & recovery
- Dell warranty service
- Virus and spyware removal
In addition, wired and wireless Internet access is provided to students living in the residence halls. These residents will be required to authenticate with their NetID to gain access to the network.
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