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IT Division - Telephone


The following services are available to the campus community.  You may request any of these features by using the Voice Services>Phone Feature Request via Service Catalog , online chat, or by telephone (270-745-7000).  The IT Helpdesk serves as the initial point of contact for technology support and provides the first level of response for technology-related problems and questions.



Voicemail service can be obtained for employees of WKU. Once voicemail has been established, instructions will be sent out by email on such topics such as setting up a password, record a greeting, plus more features. For an online version of voicemail instructions please click on the link.


Call Centers:

A department that needs to route a large volume of incoming calls to centralized areas within their organization have the ability to have their area setup as call center to handle these calls.


Call Management Reports:

If a department has been setup as call center, they may want to utilize the call management reports that can be setup to record daily or monthly call logs, and have the ability to utilize call flow within a department effectively.


Automated Attendants:

Automated Attendants allows callers to be automatically transferred to a particular extension without the intervention of a receptionist.


Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 Last Modified 9/25/14