Technical Support Services
TSS is comprised of three areas: the IT Helpdesk, Desktop Support, and TopperTech. While individual areas, they all work together to assist clients in resolving any technology issues they may encounter. Whether it is a simple question or a more complex issue, please allow us the opportunity to assist you with all of your technology needs.
Administrative Support provides face-to-face customer service at the service windows by facilitating the check in/out process for devices for TopperTech and Desktop Support. Additionally, Admin Support offers assistance with WKU account issues and mobile device support. The service windows are staffed during regular university business hours. Service may be obtained by visiting the services windows located on the third floor of Mass Media and Technology Hall.
Desktop Support provides assistance with issues related to desktop software, computers, printers, mobile devices and similar equipment that cannot be resolved remotely by the Helpdesk Services include hardware and software maintenance for both PC and Macintosh systems, hardware replacement and upgrades for faculty and staff computers, printer and repairs, and the installation and configuration of University supported software. Desktop Support maintains the IT support standards for new computer purchases and the computer hardware and software standards for WKU, as well as the personal purchase program which provides discounts for computers bought by faculty, staff and students for personal use. Additionally, consulting services are available to help determine the appropriate desktop, laptop, printer or mobile device needed to meet the needs of departments or individual faculty or staff members.
The IT Helpdesk serves as the initial point of contact for technology support. Assistance is available in a variety of ways (see Contact IT Helpdesk to the right). The IT Helpdesk is staffed during university business hours, nights, and weekends to provide support for the campus community's wide range of technology needs.
TopperTech is a network and computer support service available to all Western Kentucky University students. Provided services include hardware diagnostics and repair, software troubleshooting, network support, virus and spyware removal, and operating system restorations. The TopperTech office is staffed during normal university business hours. Service may be obtained by contacting the IT Helpdesk or coming to the Technical Support Services window located on the third floor of Mass Media and Technology Hall.
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