The Library Systems Office now uses a new online service request system allowing you to report problems and seek assistance online that was implemented by the IT Division in the Fall of 2013.
The IT Helpdesk serves as the initial point of contact for technology support and provides the first level of response for technology-related problems and questions. In many cases when you call the IT Helpdesk, a consultant will resolve your issue while you are on the phone, but it may be necessary to escalate to the appropriate area within IT for resolution. In either case, the consultant will work with you to gather the information needed to answer your question or help diagnose the issue you are calling about.
Assistance may be requested by submitting a request online by logging into TeamDynamix using your NetID and password.
There you can access a searchable catalog of available services, review the status of existing tickets, add attachments to tickets, and even cancel a requested service, if necessary. You can also submit a request via live chat, or by calling 270-745-7000.
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