Western Kentucky University

frequently asked questions

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 How to properly submit an online order for Printing Services?

1. Once you've completely filled out the form, hit the "submit" button or "verify form" button.
2. The second page you see is the verification page that allows you to view the form and make sure everything is correct. If you have a correction you can simply use the back button on your browser. If no corrections are necessary, you must hit submit again to send the form.
3. After you hit submit on the verification page you will receive a confirmation stating that your form has been submitted.

If you filled out a form and did not see the confirmation screen stating that your form was submitted, then it was not submitted and you need to resubmit your request.

If you have any questions, contact Marshall Gray via email or @ 56185

Do I have to go to the printing vendors for my printing needs?
NO, they will come to you.  We want you to enjoy our office call policy.  No more losing your parking space or having to leave the office.  All vendors are required to come to your office for consultations, job pickups, & deliveries.

Can I work directly with these approved vendors?
Yes, within the program and your internal guidelines. For projects under $10,000 you may work directly with approved vendors, including requesting estimates. Projects over $10,000 require three quotes from approved vendors!  Projects over $20,000 require state approval and must be bidded.  We however, strongly recommend that you receive at least three quotes on all jobs to ensure the best pricing for your printing project.

Do I need a purchase requisition form when using WKU Printing Services?
NO, all your printing will be billed monthly to Printing Services through our vendors.  You do however have to submit an online printing job request form.

Who do I call if I have questions about a job?
Please call the vendor directly for all questions concerning the print job.  Their customer service staff will assist you.

When will my job be ready?
Most jobs depend on the complexity of the job.  It is up to the department to work directly with the printers to ensure the most efficient turnaround time.

How will I get the job back?
Your vendor of choice will delivery your job directly to your office.

 

 

 

 Last Modified 7/23/13