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Frequently Asked Questions

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Who is required to have a Meal Plan?

WKU requires all first-year resident students (all students living on-campus less than two regular session semesters unless age 21 or over) to participate in one of the on-campus meal plans. This requirement is not influenced by changes in class standing that may occur during the student's first year at WKU. Some exemptions may be granted for verifiable medical conditions that cannot be fulfilled by any of the Meal Plans. Appeals for exemption from this University meal plan requirement should be made in an email to the Resident District Manager. 

WKU requires all other full-time (12 hours or more) undergraduate students living on-campus or off-campus to participate in the $75 Meal Plan Dollar Flex (MPD Flex) Plan. These students may upgrade to another plan to satisfy their dining needs. 

Are first-year commuter students required to have a meal plan?
If you are a first-year commuter student enrolled in 12 credit hours or more and your housing exemption form has been approved and is on file with the University, you will be automatically enrolled in the $75 MPD Flex Plan. You may purchase an on-campus or off-campus meal plan. If you choose to purchase another plan, the $75 MPD Flex amount will be credited towards the purchase of that plan. Note that additional funds cannot be added to the MPD Flex Plan. If you would like to add funds, you may add them into the Dining Dollar program at any time through TopNet. 
How can I purchase a Meal Plan?
All Meal Plan purchases are made through TopNet by using your student ID number, also known as your 800 # and your PIN.
Do first-year on-campus residents have to purchase both an on-campus meal plan and the MPD Flex plan?
 No. First-year on-campus residents may only purchase an on-campus meal plan and do not participate in the MPD Flex plan. If a first-year on-campus resident wishes to purchase additional Meal Plan Dollars, they may add an additional $200 when they select their meal plan or add Dining Dollars at any time through TopNet. 
What are Meal Plan Dollars?
Meal Plan Dollars come as part of your Meal Plan and are accepted at all on-campus dining locations. By using Meal Plan Dollars, you will save 11% each time you make an applicable on campus purchase and save $1.00 off the door price when used in the Fresh Food Company. Meal Plan Dollars can also be used off campus at Chili’s Grill & Bar. Any unused Meal Plan Dollars will roll from the fall semester to the spring semester.
Can I add Meal Plan Dollars to my account?
Meal Plan Dollars may be added to your account when signing up for your Meal Plan. They can be added in $50 increments up to an additional $200. These Meal Plan Dollars will roll to the spring semester if they are not used during the fall semester.
Is the MPD Flex plan only for second-year students and above living on-campus? 
No. It is required for all full-time undergraduate students with 12 credit hours or more living on-campus or off-campus. First-year students living on-campus are required to purchase an on-campus meal plan only and do not receive this plan in addition to it. 
Can I treat a friend to a meal?
To keep discounts as high as possible, meals are reserved for the Meal Plan holder only. However, you can always treat a friend using Meal Plan Dollars or by using one of your four free Fresh Food Company passes.
What are Dining Dollars?
Dining Dollars is a separate account designed for off campus students, upperclassmen, faculty and staff. They are loaded onto your student ID card and are accepted at all our on campus dining locations. When using Dining Dollars, you will save 11% on all applicable purchases and save $1.00 off the door price when used in the Fresh Food Company.
What do I do when my Dining Dollars get low?
You can reload your Dining Dollars at any time! Dining Dollars can be purchased on TopNet or by visiting the ID Center, DSU 2125.
 How does an All Access Plan work?
 With the All Access plan, you can eat as often as you like in our all-you-care-to-eat dining location-- Fresh Food Company. From early morning to night, the All Access plan allows you to come and go into Fresh Food Company as you please-- just like your kitchen back home! However, with great power comes great responsibility -- this meal plan, as all the others, is just for you and cannot be used to swipe guests. It does include Meal Plan Dollars to use at our other dining locations PLUS you can use the 4 free Fresh Food Company passes to treat a guest in Fresh Food Company. 
How do I use my meal plan (meal swipe) at other locations besides Fresh Food Company?

As a convenience, we offer the option to exchange a meal for a Value Meal at most dining locations on-campus. This feature allows students the added flexibility to add more variety to their daily meals by exchanging one residential (Fresh Food Company) meal swipe for a meal at a retail location. For example, if a student wants to eat at Panda Express one day for dinner instead of at Fresh Food Company, the student has the option of using a meal swipe to cover the purchase of one of the posted Value Meals. Students with the All Access Plus and All Access plans will have up to 10 Value Meal exchanges per week at retail locations.

Value Meal options are posted at each participating location and a student can purchase a Value Meal by using just one meal swipe. 

What is the $75 Meal Plan Dollar Flex (MPD Flex) plan?

All undergraduate residents (excludes first-year students required to have a meal plan) and off-campus undergraduate students enrolled in 12 credit hours or more will participate in the Meal Plan Dollar Flex plan (MPD Flex). At the beginning of the fall and spring semester, each student enrolled in 12 or more credit hours will automatically have $75 ($150 for the academic year) MPD Flex added to their university bill. This MPD Flex will be available for use at all campus dining locations. The $75 per semester charge averages to be $4.68 per week to spend on-campus for food, beverage and snacks. MPD Flex is not charged for the summer or winter term sessions. Just like the meal plans, the MPD Flex plan is an account on the WKU student ID.

MPD Flex plan can be used for purchases at all Restaurant Group dining locations, including convenience stores, Fresh Food Company, national brands and all other dining locations on-campus. When utilizing the MPD Flex plan, customers save 11% on all applicable purchases and save $1 off the door price when used in the Fresh Food Company. Any unused MPD Flex associated with this plan will roll from semester to semester. Upon graduation from WKU, any remaining MPD Flex dollars will be donated to the WKU Food Pantry.

If you purchase an on-campus or off-campus meal plan, the $75 MPD Flex amount will be used towards the purchase of that plan. Note that additional funds cannot be added to the MPD Flex plan. If you would like to add funds, you may add them into the Dining Dollar program at any time through TopNet. First year resident students required to have an on-campus meal plan will not participate in the MPD Flex plan. 

Why was the $75 MPD Flex plan implemented? 

The purpose of the $75 MPD Flex plan is to:

  • Help engage undergraduate students in the university experience, which most often increases student involvement, resulting in higher retention rates and successful scholastic outcomes.
  • Providing students options within the 22 dining locations currently available on campus and the introduction of additional future dining locations. 
What are the benefits to students with the $75 MPD Flex plan?

There are many benefits to students participating in the $75 MPD Flex plan. Some of those benefits include: 

  • Easy way to budget for snacks and food purchases while on-campus and to socialize more while on-campus
  • No actions to take; the process is automatic
  • No need to carry cash; your $75 MPD Flex is on your student ID card
  • Financial aid and scholarships can be used towards the charge
Is the MPD Flex plan free?

No, $75 is automatically placed on your university bill when you register for 12 credit hours or more as an undergraduate. It is assessed just like other university charges and cannot be waived. 

Can I add money to the MPD Flex plan?

Additional funds cannot be added to the MPD Flex plan. If you would like to add funds, you may add them into the Dining Dollar program at any time through TopNet. 

Will Financial Aid pay for my MPD Flex plan?

Yes! If you are receiving financial aid, including grants and/or scholarships, this aid will be applied to all your university account charges including your MPD Flex plan. If you have an outstanding balance on your account after all your financial aid has been applied, you are responsible for the outstanding charges as an out-of-pocket expense.

If I am initially enrolled in 12 hours and at some time drop below 12 hours during the semester will I get a refund?

No.

If I add classes that take me from less than 12 hours to 12 hours or more, will I be enrolled in the MPD Flex plan?

Yes.

If I do not spend all of my MPD Flex by the end of the semester what happens to my money?

If you have funds left over at the end of the fall semester, it will rollover to the spring semester and be added to your $75 spring amount. At the end of the spring semester, those MPD Flex dollars will continue to rollover from semester to semester. Upon graduation, any remaining MPD Flex will be donated to the WKU Food Pantry.

If I'm a participant in the MPD Flex plan and decide I want a meal plan, will I be charged for both?

No. The $75 MPD Flex amount accessed to all full-time undergraduate students with 12 credit hours or more may be used towards the purchase of any meal plan.

Can I cancel my meal plan?

Yes. The last day to cancel a Meal Plan for Fall 2017 is September 5, 2017.

When do the MPD Flex plan funds expire?

Your MPD Flex plan funds will not expire as long as you are enrolled at WKU.

Does the MPD Flex plan affect graduate students?

Graduate students are not enrolled in the MPD Flex plan but may purchase any student meal plan option that will fit their needs.

May I use cash, credit, or debit cards at the dining locations?

Yes. All Restaurant Group dining locations accept cash, credit, and debit cards.

Do I have to keep the same Meal Plan all year?

Meal Plan Members will automatically be re-enrolled for the same plan chosen in the fall semester for the spring semester. Most students find that the same plan will be best for the spring semester and they have nothing more to do. However, if a student determines that they do need to switch plans, they will still have the first couple weeks of the spring semester to do so.

When I sign up for a meal plan at TOP (freshman orientation) am I locked in to that plan?

Even though you will sign up for your semester meal plan during your TOP visit, you are not locked into that plan. Restaurant Group allows a couple weeks at the beginning of the semester for a student to get to campus, begin using their meal plan and get acclimated to eating on-campus. If the student finds their plan is not working they have those first couple weeks to change to another plan that will fit their needs. After the first couple weeks the student can still upgrade their plan but will not be able to downgrade until the next semester.

How do I cancel my Meal Plan?

Meal Plan Cancellation Policy:

Students wanting to cancel their meal plan will be refunded according to the University Refund Schedule:

Fall and Spring Semesters 

Official Withdrawal Period Tuition Refund Percentage Housing Refund Percentage Meal Plan Refund Percentage
Through first 6 days of classes 100%

100%

(Less a $150 charge)

100%

(Less a $150 charge)

From the 7th day of class through

the end of the second week

50% 50% 50%
Through the end of the 3rd week 25% 25% 25%

 

For more information the full refund policy can be found here: https://www.wku.edu/bursar/refund_policy.php

If you have additional questions, contact the Restaurant Group at 270-745-2416 or come to Downing Student Union Room 2096.

 

 

 

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 Last Modified 4/21/17