Skip to main content
Western Kentucky University

The WKU Store - Return / Refund Policy


The WKU Store Shop Online!

Info
Store Hours
Contact Us
Return / Refund Policy
Faculty Textbook Requests
Privacy Policy
Mailing List Request

Our Other Locations
Nashville Road Store
Glasgow
Owensboro



   Facebook   Twitter
YouTube


Contact Us

800-444-5155
bookstore@wku.edu



 

Thank you for ordering from The WKU Store. Our proceeds are returned to the Division of Campus Services as we are owned and operated by Western Kentucky University.

Textbook Returns Policy for Online Store Purchases
If you are not satisfied we'll do our best to make it right. Here is what you need to do:

1. Obtain a Return Authorization by calling 800-444-5155. If you can't reach us at the 800 number, you can call 270-745-3805 or 
    270-745-6460. Do not send packages without a Return Authorization.

2. See TEXTBOOK REFUND policy below for return timeframes and standards.

3. Ship the textbook(s) to:
    The WKU Store
    Attn: Textbook Returns
    1906 College Heights Blvd. #11042
    Bowling Green, Kentucky 42101-1042

4. If you are local, you may come into the WKU Store during regular business hours to obtain return authorization and return
    your books.


Apparel / Insignia Returns Policy for Online Store Purchases
Clothing may be returned with receipt within thirty (30) business days for a full refund. Item(s) must be in original condition with price tags attached. If you are not satisfied, we'll do our best to make it right. Here are the options available:

Exchanges: Contact us at 800-444-5155 or 270-745-2286 to ensure availability of replacement item(s). If there is an error on our part, we will replace your order with the corrected item(s) and send you a call tag for return shipping of incorrect item(s). If you request an exchange, you will be responsible for return shipping.

Returns (Refunds): Please note on your packing slip receipt the reason for your return. If the return is a result of an error on our part, we will refund the return shipping and credit you upon receipt of the item(s).

Ship the item(s) to:
The WKU Store
Attn: Apparel Returns
1906 College Heights Blvd. #11042
Bowling Green, Kentucky 42101-1042


Refund Policy (Concerning All Refunds) 
  • A valid receipt is required for all refunds. No receipt, no refund.
  • All refunds will be administered the same as the original form of payment. IE: VISA charges will be credited back to the original VISA card.
  • Payments made by check will be refunded as cash after five (5) business days.
  • For University Bill payment deadlines visit: Office of the Bursar then click on: "Fee Payment Due Dates".

Textbook Refund Policy
  • No refunds during finals week. No refunds during the last two weeks of Spring and Fall semesters.
  • FULL REFUND: Course materials (Textbooks, workbooks and CD sets) must be returned with receipt by the 7th business day for a full refund. After 7 business days, refunds on books for dropped classes must be returned with receipt within 2 days of dropping class, with a drop list from TopNet.
  • PARTIAL REFUND: Within 7 business days of purchase, textbooks MAY be refunded as follows: If a new book has any marks, names, highlighting, or any other damage, it MAY be refunded with receipt at the used book price, depending
    on condition.
  • During the above-mentioned refund period, shrinkwrapped books and CD sets must be returned in their original, unopened condition with receipt, for a full refund. If it has been opened, it will be refunded at used book price.
  • RECEIPT REQUIRED FOR ALL REFUNDS.
  • Textbook BuyBack is during regular store hours during finals week.
  • No refunds during finals week.

General Merchandise Refund Policy
  • Trade Books and Study Aids - There are no refunds on trade books, magazines, periodicals, study aids, bar charts, dictionaries or any other study aids or references guides.
  • Clothing - Clothing may be returned with receipt within thirty (30) business days for a full refund. Item must be in original condition with price tags attached. All clearance sales final: No exchanges or refunds.
  • Supplies - Supplies may be returned with receipt within seven (7) business days for a full refund. Items must be in original, unopened package.
  • Computers and Technology - The original receipt is required for all returns and exchanges for computers, electronic products and accessories at the WKU store; a valid photo ID is also required.

    Unopened computers and electronic products: including computers, computer accessories, calculators, and headphones, may be returned with receipt within seven (7) days for a full refund. There will be NO refunds on opened computers, electronics products and accessories, calculators or headphones. Defective merchandise must be returned to the manufacturer.

    Applecare Pro extended warranties for Apple products is available at the WKU store.

    The WKU store reserves the right to deny any return or exchange

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 10/16/14