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Frequently Asked Questions

When is the last day to get WellU event credit?
Friday, December 11th
Can part - time students participate in the program?
Yes, all students can participate in the events.  Only full-time students are eligible for level 1 and level 2 prizes.
Can I get WellU credit for events that I completed before I register for WellU?
Although we are happy you were participating in health events across campus, unfortunately credit will be only awarded for events participated in after registering for WellU.
Answer to Fourth Question
Five Question
Answer to Five Question

Frequently Asked Questions:

How many times do I have to attend an event to receive WellU® credit?
For many events, you only have to attend it once to receive credit. However, there are some events that have to be attended or completed multiple times. For example, you must attend 10 Group Fitness Classes to earn 1 WellU® Fitness Credit. You must participate in Muscle of the Month twice to receive credit. Be sure to read the description of the event to determine how many times you have to attend to receive credit.

How long after attending an event will it take to receive the credit on my WellU® page?
Many events such as body composition and blood pressure checks will be immediately awarded to your WellU® page. For one day events such as a Nutrition Chat series or Poker Walk, your credit should show up on your WellU® page within 2-3 days of the event. Events such as Group Fitness Classes, Muscle of the Month and Preventative Health Screenings are updated each Friday. If you have any questions about event credit, feel free to contact us at

How will my instructor know that I have attended events?
Instructors who have registered their class with WellU® have their own instructor WellU® page where they can view their class roster and each student's participation. *NOTE - It is important that when you register for WellU®, you add your academic class to your WellU® account so that you will appear on your instructors WellU® roster.

I forgot my Login and Password. What do I do?
Your WellU® login and password are the same as your WKU net ID and password. If you don't know your Net ID, contact IT at 270-745-7000.

I completed the E-chug/E-Toke survey, but it is not showing the credit on my WellU® page. What should I do?
There are a few steps to complete the E-chug/E-toke event. You must complete the open ended questions at the end of the survey and click the green check mark. Once complete, you must email Kathryn Steward with the Health Education and Promotion program at notifying her that you have completed the survey. Credit will be uploaded to WellU® every Friday.

I registered for WellU® earlier in the semester but now when I log in, it is telling me to register again. What is wrong?
It may be that you did not completely finish the profile questions when you initially registered for WellU®. If you are having any other problems logging in, please email us at

I have attended several Group X classes but they are not showing the credit on my WellU® page. What do I do?
You must attend 10 Group Fitness Classes to complete the requirements for that event. Every time you attend a class, make sure that you are signing the roster and marking that you are a WellU member by checking the box to the LEFT beside your name. These names are recorded a couple times per week.

Why is my blood pressure and body composition credit not showing on my WellU® page?
You must have your blood pressure and/or body composition tested 2 times before you have completed the events. Once you have been checked 2 times, you will automatically be credited on your WellU® page.

How can I see a list of all of the events that I have attended so far?
When you log in to your WellU® homepage, you can access your completed events by viewing the leaderboard on the right hand of the screen. Click the tab on the right labeled "My Events" to view the events you have completed. Remember, some events will not show up right away.

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 Last Modified 8/17/16