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Western Kentucky University

CWD: Courses: Communication in the Workplace

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Nonverbal Communication

Session Format:

One 2–Hour Session


Nonverbal communication involves the messages people send through such actions as gestures, facial expressions, posture, and appearance. Nonverbal cues provide accurate information about personal traits. Impression formation is about how others form impressions of you and what you can do to exercise conscious control over those impressions. Impression management is about your conscious attempts to exercise control over selected communicative behaviors and cues – particularly nonverbal cues – for purposes of making a desired impression. Effective skills in impression formation and impression management can be helpful in producing a desired work environment.


The participant will learn: (1) how nonverbal cues provide accurate information about personal traits, (2) factors that affect interpersonal perceptions, (3) the principles and behaviors of impression formation.

Content Outline

  • Stereotypes and other perceptual judgments
  • Impression formation and impression management
  • First, selective, and last impressions
  • Principles and behaviors of impression management

Who Should Attend

This seminar is intended for managers, supervisors, or employees interested in improving all aspects of their communication skills.

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 Last Modified 9/25/14