Courses for Communication in the Workplace:
Supervisor Communication Skills
One 4-Hour Session
Communication is a complex set of behaviors and interactions that involves both giving and receiving all kinds of information. This course will assist you in preparing yourself before communicating thus making your message much more effective. Also, knowing in advance what you want to accomplish, what you want to say, and making sure that everyone who needs to know the information is involved. This course will also help you to identify how to avoid miscommunication.
The participant will learn to: (1) identify the characteristics of assertive behavior and include them in your interactions, 2) ask directly for what you need without being aggressive, (3) confront problem behaviors successfully, and (4) create equitable compromises with employees and peers.
- Principles of effective communication
- Principles of assertive communication
- Putting assertiveness to work
Who Should Attend
This seminar is intended for management teams, team leaders, and supervisors.