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Western Kentucky University

CWD: Courses: Management and Supervisory Training

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Emotional Intelligence

Session Format:

4 hours total (One 4-Hour Session)


Emotional intelligence has been defined as achieving goals through the ability to manage feelings and emotions; to be empathetic to others which leads to influence; to motivate others through conscientious and ethical behavior. An emotionally intelligent person knows how to establish good relationships through the use of positive emotions and the management of negative ones. One of the more popular approaches of EI (Daniel Goleman’s) identifies five components:

  1. Self Awareness
  2. Self Regulation/Mood Management
  3. Motivation (self)
  4. Empathy
  5. Managing Relationships/Social Skills


The participants will: (1) understand what emotional intelligence is and why it is so important for personal and professional success, (2) recognize and understand the five competencies which build on each other to raise an individual’s EI level, (3) listen to and employ their emotions for better decision making.

Content Outline

  • Introduction
  • Background and history of emotional intelligence
  • Emotional intelligence in the Workplace
  • What is emotional intelligence
  • Scoring your EI

Who Should Attend

This seminar is intended for any employee in the workplace who has contact with other coworkers, clients, and the public.

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 Last Modified 9/24/14