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Western Kentucky University

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Overcoming a Culture of Entitlement

Session Format:

One 4-Hour Session


Some employees seem to believe that they are entitled to a paycheck simply for showing up at work. These individuals are not completely to blame for their attitude; a culture of entitlement has been gradually emerging in many sectors of our society for several decades. Aside from being detrimental to the person who believes that they deserve something for nothing, the consequences for the organization can be very devastating. This workshop explains how to counteract the harmful effects that having a sense of entitlement can have on all levels of the organization. 


The participant will learn: (1) what a 'culture of entitlement' is and how it infiltrates an organization, (2) why some employees see themselves as more responsible for their behaviors that do other employees, (3) how owners and employees tend to see the organization differently, (4) the paradox of altruism and it affects our society in general and our organizations in particular, (5) the benefits – financial and otherwise – of 'ownership thinking,' (6) how to get employees to engage in 'adult thinking,' (7) how to create incentives that cause employees to want to be more engaged in the organization, and (8) how to create an environment that fosters employee contribution, self-reliance, and the pride that comes with adding value to the organization.

Content Outline  

  • A Culture of Entitlement Defined
  • The Importance of Taking Personal Responsibility
  • Owners and Workers: Similarities and Differences
  • The Paradox of Altruism
  • Ownership Thinking: The Preferred Alternative
  • Adult vs. Immature Thinking
  • Incentives: What Works and What Doesn't
  • Putting it All Together: Changing the Culture

Who Should Attend

This seminar is intended for primarily for supervisors, supervisory trainees, and mid-to-upper level management personnel; it would also be beneficial to employees and team members who wish to take greater responsibility for themselves and their work.

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 Last Modified 9/25/14