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Desk/Night Clerk Position

Desk/Night Clerk

The Desk Clerk/Night Clerk (DC/NC) is considered a customer service position representing the Department of Housing and Residence Life and serves in many instances as the first impression of the specific residence hall at Western Kentucky University. Desk Clerks and Night Clerks are an important part of the HRL team. Desk Clerks and Night Clerks are also utilized in assisting professional staff members in meeting the mission of the Department of Housing and Residence Life.



  • Maintain a semester and cumulative grade point average of 2.0 or above
  • Be considered in good academic standing with the University
  • Pursue twelve (12) or more undergraduate hours or nine (9) or more graduate hours per semester.
Time and Presence Commitments
  • Attends fall and spring training sessions as coordinated by the department and respective hall director
  • Available to assist in opening and closing of the residence hall as per the discretion of the hall director and in conjunction with finals week scheduling
  • Adheres to scheduling assignments and arrive to shift in a timely fashion
  • Agrees to seek shift replacement among residence hall staff in the event of an illness or emergency (consult with respective supervisor prior to shift assignment)
Professional and Administrative Tasks
  • Agrees to communicate appropriately and effectively with residents, parents, staff, faculty and respective supervisor
  • Represents the university in a positive manner at all times
  • Provides excellent customer service to residents and visitors of the residence hall
  • Enforces and upholds university policies during the course of the assigned shift
  • Carries out job responsibilities as assigned by respective hall supervisor and in accordance to the desk manual
  • Serves in assisting in the security of the building by attentively requiring identification and logging in visitation of guests to the respective hall
  • Accurately complete paper and web-time timesheets according to the appropriate deadline schedule
  • Any duties as assigned by the department or respective hall supervisor

Download a Desk/Night Clerk Application

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 Last Modified 9/25/14