Western Kentucky University

IT Division - Live Chat Support

WKU IT Chat Support

We recommend using WKU Chat for requests such as:

  • Configuring email settings and Outlook tips
  • Password resets
  • Account requests
  • Subscribing/unsubscribing from mailing lists

There are some limitations to be aware of:

  • WKU Chat requires both Java and Flash to run.
  • No mobile chat clients exist.
  • If you are having trouble getting the chat client to run, we recommend calling the IT Helpdesk at 270-745-7000 or submitting an online request.

After clicking the "Chat Now" button below, you will be prompted to enter your Name and WKU ID. If available, a consultant will be with you momentarily.


Chat Support Hours (Summer 2014)

Day Hours (Central Time)
Monday 8:00 am - 5:00 pm

Tuesday 8:00 am - 5:00 pm

Wednesday 8:00 am - 5:00 pm

Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 5:00 pm
Saturday 12:30 pm - 5:00 pm

Systems Status

Impaired or Limited AccessCATV
View Systems Status
 Last Modified 7/22/14