We recommend using chat for requests such as:
- Configuring email settings and Outlook tips
- Password resets
- Account requests
- Subscribing/unsubscribing from mailing lists
Not all requests can be effectively addressed via chat and may result in a ticket creation for the IT Helpdesk team to contact you via phone or remote assistance.
If you are having trouble getting the chat client to run, we recommend calling the IT Helpdesk at 270-745-7000 or using the Service Catalog.
After clicking the "Chat Now" button below, you will be prompted to enter your Name and WKU ID. If available, a consultant will be with you momentarily.
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Chat Support Hours
|Day||Hours (Central Time)|
|Monday||7:30 am - 7:00 pm|
|Tuesday||7:30 am - 7:00 pm|
|Wednesday||7:30 am - 7:00 pm|
|Thursday||7:30 am - 7:00 pm|
|Friday||7:30 am - 7:00 pm|
|Saturday||12:00 pm - 6:00 pm|
|Sunday||12:00 pm - 6:00 pm|
download Adobe Acrobat Reader.
Note: documents in Excel format (XLS) require Microsoft Viewer,
Note: documents in Word format (DOC) require Microsoft Viewer,
Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,