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The WKU Store - Return / Refund Policy

 

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Our Other Locations
Glasgow
Owensboro

The WKU Store, DSU

800-444-5155
wkustore@wku.edu



 

 

RETURN POLICY

Thank you for ordering from The WKU Store. We are owned and operated by Western Kentucky University, and we return all of our proceeds to the Division of Campus Services.

IN-STORE PICKUP POLICY

DURING RUSH:

1. You have twenty-one (21) days from the start of class to pick up your course materials.  You will be given one (1) courtesy email.  If your order is not picked up at twenty-one (21) days, it will be re-shelved without refund.

REGULAR SEMESTER PERIOD:

1. You have seven (7) days after payment has been processed to pick up your course materials.  You will be given one (1) courtesy email or phone call.  If your order is not picked up after seven (7 days), it will be shelved without refund.

COURSE MATERIAL (TEXTBOOK) RETURN POLICY FOR ONLINE STORE PURCHASES

1. Call (800) 444.5155 to obtain authorization to return.  Do not return packages without authorization.

2. See COURSE MATERIAL REFUND policy below for return time frames and standards.

3. Ship the textbook(s) to:

The WKU Store
Attn: Course Material Returns
1906 College Heights Blvd. #11042
Bowling Green, KY 42101-1042

4. You may come into any of The WKU Store locations (main campus, Glasgow & Owensboro) during regular business hours to obtain authorization and return your course materials.

APPAREL/INSIGNIA RETURN POLICY FOR ONLINE STORE PURCHASES

Clothing may be returned with receipt within thirty (30) business days for a full refund. Item(s) must be in original condition with price tags attached.  If you are not satisfied, we'll do our best to make it right.  Here are the options available:

-EXCHANGES: Contact us at (800) 444-5155 or (270) 745-2286 to ensure availability of replacement item.  If there is an error on our part, we will replace your order with the corrected item(s) and send you a call tag for return shipping of incorrect item(s).  If you request an exchange, you will be responsible for return shipping.

-RETURNS (REFUNDS): Please note on your packing slip receipt the reason for your return.  If the return is a result of an error on our part, we will refund the return shipping and credit you upon receipt of the item.

Ship Item(s) To:

The WKU Store
Attn: Apparel Returns
1906 College Heights Blvd. #11042
Bowling Green, KY 42101--1042

REFUND POLICY (CONCERNING ALL REFUNDS)

-A valid receipt is required for all refunds. No receipt, no refund.

-All refunds will be administered the same as the original form of payment.  For example, VISA charges will be credited back to the original VISA card. 

-Payments made by check will be refunded as cash after five (5) business days.

-For University Bill payment deadlines visit: Office of the Bursar then click on: "Fee Payment Due Dates."

-All refunds are subject to the discretion of The WKU Store staff.

COURSE MATERIALS REFUND POLICY

In addition to The WKU Store general refund guidelines, course materials follow these guidelines:

-A valid receipt is required for all refunds.

-Course materials must be in original condition for a full refund.

-Access codes must be unopened.

-If you purchased your course materials before August 29 2016, you may return your course materials within seven (7) business days.

-If you drop a course, can provide your drop slip, and have your receipt, you may return your course materials by September 3, 2016 for a full refund.

-If you purchased your course materials on or after August 29, 2016, you may return your course materials within three (3) business days, subject to thirty percent (30%) restocking fee.

GENERAL MERCHANDISE REFUND POLICY

-TRADE BOOKS AND STUDY AIDS-There are no refunds on trade books, magazines, periodicals, study aids, bar charts, dictionaries or any other study aids or reference guides.

-CLOTHING-Clothing may be returned with receipt within thirty (30) business days for a full refund.  item(s) must be in original condition with price tags attached.  All clearance sales are final: No exchanges or refunds.

-SUPPLIES- Supplies may be returned with receipt within seven (7) business days for a full refund.  Items must be in original, unopened package.

-COMPUTERS & TECHNOLOGY- The original receipt is required for all returns or exchanges for computers, electronic products and accessories at The WKU Store; a valid photo ID is also required.

Unopened computers and electronic products: including computers, computer accessories , calculators, and headphones may be returned with a receipt within seven (7) days for a full refund.  There will be NO refunds on opened computers, electronics products and headphones.  Defective merchandise must be returned to the manufacturer.

Applecare Pro extended warranties for Apple products is available at The WKU Store.

The WKU Store reserves the right to deny any return or exchange.

 

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 Last Modified 9/1/16