Return / Refund Policy
Faculty Textbook Requests
Mailing List Request
Our Other Locations
Nashville Road Store
Thank you for ordering from The WKU Store. Our proceeds are returned to the Division
of Campus Services as we are owned and operated by Western Kentucky University.
If you are not satisfied we'll do our best to make it right. Here is what you need to do:
1. Obtain a Return Authorization by calling 800-444-5155. If you can't reach us at the 800 number, you can call 270-745-5798 or
270-745-5426. Do not send packages without a Return Authorization.
2. See TEXTBOOK REFUND policy below for return timeframes and standards.
3. Ship the textbook(s) to
4. If you are local, you may come into the WKU Store during regular business hours to obtain return authorization and return your
Apparel / Insignia Returns Policy for Online Store Purchases
Clothing may be returned with receipt within thirty (30) business days for a full refund. Item(s) must be in original condition with price tags attached. If you are not satisfied we'll do our best to make it right. Here are the options available:
Exchanges: Contact us at 800-444-5155 or 270-745-3216 to ensure availability of replacement item(s). If there is an error on our part, we will replace your order with the corrected item(s) and send you a call tag for return shipping of incorrect item(s). If you request an exchange, you will be responsible for return shipping.
Returns (Refunds): Please note on your packing slip receipt the reason for your return. If the return is a result of an error on our part, we will refund the return shipping and credit you upon receipt of the item(s).
Ship the item(s) to:
The WKU Store
Attn : Apparel Returns
1906 College Heights Blvd. #11042
Bowling Green, Kentucky 42101-1042
Refund Policy (Concerning All Refunds)
Textbook Refund Policy
General Merchandise Refund Policy
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