Pre-Collections

Pre-Collection of Past Due Accounts

Students receive multiple billing notices and reminders throughout the semester from the Office of Student Billing.  Once a semester ends and an outstanding balance remains for that term without current or future registration, the balance is considered seriously overdue and enters a pre-collection status.  Pre-collection at WKU involves a series of emails, letters and other specific communication and is handled by the Collections Office. 

Payment agreements for pre-collect balances are established internally by a collection specialist.  These agreements offer up to a 12 month repayment period on the balance without added interest or fees and will prevent further collection proceedings if kept in good standing.  Important Note:  Accounts with recent payments may still be subject to further collection proceedings unless a formal payment agreement is established.  Please note students are unable to register for another semester or receive an official transcript or diploma until the balance is paid in full.

To discuss a pre-collect account or monthly payment agreement options, please contact the Collections Office, 270-745-5551, collections@wku.edu.

If the pre-collection process is completed and tuition, fees and/or expenses are not paid when due, the University will undertake full collection of any unpaid portion.  The student will be assessed and be responsible for any collection costs and/or fees associated with the collection of the debt including but not limited to: collection agency fees, which may be based on a percentage at a maximum of 33.3% of the debt, reasonable attorney's fees, court costs and all other charges allowed by law. Delinquent accounts receivable are placed with a collection agency and/or the Kentucky Department of Revenue and collection fees will be added, increasing the amount owed. Accounts will also be reported to the National Credit Bureaus. 

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