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Frequently Asked Questions



How do I schedule an appointment?

The best way to schedule an appointment is to either call our office at 270 745 3159 and we can work to coordinate schedules and get you an appointment ASAP. 

Is there a fee?

We are currently not collecting a fee for services. Additionally, we do not bill for insurance; therefore, we do not need insurance cards or proof of insurance

What if my problem isn’t serious enough to go to a counselor?

Most students who come to the Counseling Center are seeking someone with an objective ear outside their family and circle of friends to talk to. Counselors and psychologists don’t offer advice or tell you what to do. Instead, they are specially trained to help you meet your challenges head-on before they become serious problems. The Counseling Center provides a safe, non-judgmental space to work through issues that many college students face.

Who will know I am getting counseling?

Counseling is confidential. Because therapy is most effective when a student can be direct and honest with a counselor without fear that personal information will be divulged, the Counseling Center does not release information about a student without that student’s written permission, except in the case of imminent danger to self or others, child or dependent abuse, court order, or where otherwise required by law. No information about your visits will ever be connected to any of your WKU administrative or academic records.

How many times will I need to meet with a counselor?

The Counseling Center provides short-term counseling to discuss any personal concerns students may be facing and work with students to develop new ways of resolving problems. Most problems are resolved within eight sessions, often less. There is no limit on the number of sessions students can meet with counselors, though a student may require more intensive treatment or more specialized treatment than the Counseling and Testing Center can provide. In these cases, the Counseling and Testing Center will assist you in finding a local treatment provider who better can meet your needs.

What is the Counseling Center's address?

Western Kentucky University

Counseling Center

409 Potter Hall

1906 College Heights Blvd #11024

Bowling Green, KY  42101-1024

How do I find the office?

Take Exit 26 off of Interstate 65.

Turn toward Bowling Green onto Cemetery Road.

Continue straight for three miles. Cemetery Road becomes Fairview Avenue. Continue going straight across 31-W Bypass. You will pass a fire station on your left. After passing the fire station, turn left at the third traffic light onto College Street (this is a one-way street).

Stay on College Street through downtown Bowling Green and continue until you reach the top of the hill. College Street will dead-end at College Heights Blvd. at a statue of Henry Hardin Cherry. Turn right onto College Heights Blvd.  Turn left onto Hilltop Drive.

Potter Hall is located at the top of the hill. The Counseling Center is on the 4th floor, room 409. On-campus directions are available via WKU campus map.

Can I choose my counselor?

 Every effort will be made to accommodate special requests. In an emergency or crisis, this may not be possible.

My problems seem to be spinning out of control.  Will the Counseling Center help with serious mental health challenges?

 Counselors are trained to diagnose and help you manage a full range of psychological issues including depression, anxiety, alcohol and drug abuse, eating disorders, trauma, and thoughts of suicide.

What about medication?

 First and foremost, it’s your choice. We have the ability to make referrals to Graves Gilbert Clinic at WKU or several local psychiatrists. We recommend those students who receive medications receive on-going counseling to provide the most effective care possible.

Resources for Coping with COVID- 19

My Mental Health #WKU Resource Guide



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 Last Modified 3/10/21