The Student Accessibility Services Coordinator is a full-time, 12-month professional position within the Student Accessibility Resource Center (SARC). This position plays a critical role in coordinating student accommodation processes, managing accommodation records and operational workflows, supporting communication access and assistive technology services, and assisting in the implementation of disability-related services in compliance with Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.
This position serves as a central operational support role for the SARC office and works collaboratively with students, faculty, staff, Housing & Residence Life, and external providers to facilitate timely, student-centered accommodation processes and equitable access to university programs and services.
The Student Accessibility Services Coordinator supports day-to-day case management operations, accommodation registration and processing, data management, testing coordination support, assistive technology support, and office-wide operational duties. This position also assists with training, outreach, assessment, and process improvement initiatives that support the mission and compliance responsibilities of the SARC office.
The Student Accessibility Services Coordinator reports directly to the Director of the Student Accessibility Resource Center. SARC reports to the Office of Institutional Equity (OIE).
The following duties are customary for this position but are not to be construed as all-inclusive. Duties may be added, deleted, and assigned based on management discretion and institutional needs.
Primary Duties and Responsibilites
Student Accommodation Coordination
- Coordinate and manage student accommodation registration and intake processes.
- Review documentation and assist with the interactive process for determining reasonable accommodations.
- Maintain accurate, secure, and confidential accommodation records in accordance with FERPA and institutional policies.
- Process Faculty Notification Letters and related accommodation communications.
- Assist with ongoing case management and student follow-up.
Operational Management & Data Tracking
- Maintain accommodation database (Maxient), student records, and statistical reporting.
- Generate reports related to student utilization, accommodations, and service delivery.
- Assists in assessment and evaluation of policies, procedures, and student satisfaction.
Accommodated Testing & Student Support Services
- Assist with accommodated testing coordination and exam administration processes.
- Support proctoring logistics, scheduling, and faculty communication.
Assistive Technology Support
- Support students utilizing assistive technology and alternative format accommodations.
- Troubleshoot accommodation-related technology and operational issues.
- Support notetaking and related academic support services.
Education, Outreach, Collaboration, & Training
- Collaborate with faculty, staff, and campus partners to facilitate implementation of accommodations.
- Monitor and track progress of SARC students in support of retention efforts; make referrals as needed (e.g, 5th week assessment)
- Serve as a resource regarding SARC processes and disability-related support services.
- Assist with presentations, outreach initiatives, and training efforts related to accessibility and accommodation processes.
- Develop and implement calendar-based awareness programming
Knowledge, Skills, and Abilities Considered Essential for Success
Higher Education & Disability Services Experience
- Experience working in higher education disability/accessibility services.
- Knowledge of the Americans with Disabilities Act (ADA), Section 504, and FERPA.
- Experience with assistive technology, communication access services, accommodated testing, and/or case management systems.
- Experience with Maxient, Banner, TopNet, or similar database and records management platforms.
- Experience providing training, outreach, advocacy, and student-centered support services.
- Ability to interpret disability-related documentation and psychoeducational assessment reports.
- Experience and demonstrated sensitivity in working with individuals with disabilities.
Communication & Interpersonal Skills
- Excellent interpersonal, written, and oral communication skills.
- Ability to work collaboratively and effectively with students, families, faculty, staff, and campus partners.
- Ability to negotiate, problem-solve, and resolve conflicts professionally.
- Strong recruitment, advocacy, and promotional skills.
Organizational & Administrative Skills
- Strong organizational, time-management, and multitasking skills.
- Ability to manage extensive detail and maintain compliance under pressing timelines.
- Ability to perform multiple concurrent tasks in a fast-paced environment with frequent interruption.
- Ability to work independently and establish priorities in an environment where autonomy is valued.
- Self-motivated, adaptable, and able to acclimate to an ever-changing university environment.
Professional Dispositions
- Student-oriented approach with a commitment to accessibility and inclusion.
- Strong problem-solving and critical-thinking abilities.
- Ability to work effectively both independently and as part of a team.
- Willingness to work occasional evening and weekend hours as needed.
Job Requirements:- Master's degree in Social Work, Counseling, Student Affairs/Higher Education, Psychology, Communication Disorders, or related field.
- Experience working in disability services, college student support services, behavioral health, higher education, or related field.
- Demonstrated organizational, interpersonal, and problem-solving skills.
- Ability to manage sensitive information with professionalism and confidentiality.
- Strong written and verbal communication skills.
- Experience working with database systems (e.g., Banner, Maxient, TopNet) and Microsoft Office platforms.
Additional Information:Hourly Rate: $23.08
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.
Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php
For information related to job postings, please email employment@wku.edu.