Account FAQs

Information on how to rename your WKU email account.

Issue/Question

How do I change my email address to reflect a legal name change or my preferred name with WKU?

Environment

• TopperMail
• Exchange

Resolution

Students

1. Complete these steps to update your preferred or legal name.
    Note: Students with long email addresses because of their long name can send requests up to have their emails shortened without going through the Registrar's Office.
2. After this has been processed, please contact the ITS Service Desk or submit a request by clicking the Request Service button to have the email address changed.

Faculty/Staff/Retired

1. Complete these steps to update your preferred or legal name.
2. After this has been processed, please contact the ITS Service Desk or submit a request by clicking the Request Service button to have the email address changed.
    Note: Exchange Display Names are updated automatically when a person’s information is updated in Banner. 

Alumni

1. Submit the name change or preferred name to Alumni Relations at 270-745-6921.
2. After this has been processed, contact the ITS Service Desk or submit a request by clicking the Request Service button to have the email address changed.

Last Modified: 10-26-2023 14:16PM

Information about access email for retirees, temporary/seasonal, and other employees leaving WKU.

Issue/Question

When I leave employment at WKU, do I get to keep my email address?

Environment

• WKU Employees

Resolution

Retirees

For WKU retirees, contact Human Resources and verify Banner will say Retired. If so, your @wku.edu address will remain active. However, you will need to access the account periodically (at least once every six months) to keep it active.

Separation of Employment / Termination

Though under no binding obligation, voluntary separation of employment situations typically have email access deactivated 30 days after termination in Banner.  At any point thereafter, the address is eligible for deletion.  Though it is recommended that all non-business correspondence be kept separate from your WKU email account, you must migrate any such communications to a personal account prior to deactivation.  Once the account is deleted, people attempting to send an email to your @wku.edu address will receive an automatic reply that the address cannot be found.

Temporary or Seasonal

If the position is a temporary or seasonal and there will be a time period where you have a break in employment with WKU you will have to contact Human Resources at 270-745-5360 to get your status set as something other than terminated during that time period.

Last Modified: 11-30-2023 10:57AM

Instructions for finding your WKU email address.

Issue/Question

How do I lookup my WKU email address?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number, you may try to use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been set up, you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Your email address will be displayed.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Additionally, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 03-09-2023 09:00AM

Instructions for resetting your student email password.

Issue/Question

How do I reset my student email password?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Click Reset TopperMail Password.
7. Enter a new password.
8. Click Change Password.
9. Please contact the ITS Service Desk if this does not work for you.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 03-09-2023 09:01AM

Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.

Issue/Question

How do I install Microsoft 365 on my device?

Environment

• Faculty/Staff/Students
  • Microsoft 365

Resolution

WKU Faculty, Staff, and Students can download and install Microsoft 365 Pro Plus free of charge and may install the software on up to five devices/computers. Microsoft 365 is provided through WKU's enterprise licensing agreement with Microsoft. Based on Microsoft’s licensing requirements, it is not offered to past students who have graduated or leave WKU. Microsoft 365 Pro Plus offers you the most recent version of the Microsoft Office Suite.

Microsoft 365 Pro Plus includes the following list of applications: Word, Excel, PowerPoint, Outlook, OneNote, Access, and Publisher.

If you need additional assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.

Last Modified: 12-02-2024 09:42AM

Information about changing incorrect information on file with WKU.

Issue/Question

What should I do if my personal information (such as the spelling of my name, date of birth, Social Security Number, etc.) is incorrect according to WKU's records?

Cause

Your information within WKU's record system is incorrect.

Resolution

Students

This request must be submitted in writing. Students should email admission@wku.edu with the information that needs to be updated.  For more information, contact Admissions at 270-745-2551.

Gatton Academy Students

Gatton Academy students should contact the Gatton Academy Office at 270-745-6565 to request an update/change. 

Faculty/Staff/Retired

Faculty, Staff, and Retirees should contact Human Resources at 270-745-5360 to request an update/change. 

Alumni

Alumni should contact the Alumni Association at 270-745-2586 to request an update/change.

Last Modified: 03-09-2023 09:01AM

Information about the differences in WKU accounts.

Issue/Question

What is the difference between account types at WKU?

Resolution

NetID

 Note: NetIDs are created once a user has a WKU ID.

The NetID is used for logging into various WKU Systems. It is accompanied by a NetID​ Password which is separate from all other accounts at WKU. 

WKUID

 Note: WKUIDs are created for students once their application has been reviewed by the Admissions office. WKUIDs are created for employees and affiliates once Human Resources has created an entry in Banner for the person.

The WKUID may be used for logging into an admissions application for a student that has already been accepted to WKU.

TopperMail

 Note: TopperMail accounts are created once a student is admitted to WKU.

The TopperMail Address is used for accessing student email. New TopperMail accounts are generally formatted as follows: first.last123@topper.wku.edu. The password for this account is synced with your NetID Password.

Last Modified: 12-13-2024 14:58PM

Instructions for locating your NetID.

Issue/Question

What is my NetID?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Your NetID will display in the NetID box.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 11-12-2024 12:58PM

Instructions for locating your WKUID.

Issue/Question

What is my WKUID?

Resolution

1. Go to the WKU accounts page.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Your WKUID will display in the WKUID box.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 03-09-2023 09:03AM

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Issue/Question

I am a KCTCS student that is living on campus. How do I get a WKU account (NetID, WKUID, TopperMail)?

Resolution

Your WKU accounts will automatically generate once your joint enrollment application has been processed by WKU. You can check your WKU accounts on our Manage Accounts page. If you cannot login to the Manage Accounts page please contact Joint Admissions.

Last Modified: 03-09-2023 09:03AM

Information regarding resetting expired security questions.

Issue/Question

When I go to the Manage WKU Accounts page, I receive the following error message:

For your security, your existing security question has expired. Before continuing, please contact the ITS Service Desk at (270) 745-7000, or by any of the methods listed on this page https://www.wku.edu/its/contact/.

If you know your NetID password, you can go to the NetID login instead.

Environment

• Manage WKU Accounts page

Cause

WKU ITS identified several security questions which were too easily correctly guessed. Due to this security concern, ITS expired questions and require those users to choose a different security question. 

Resolution

1. Click NetID Login. 
2. Enter your Password.
3. Click Continue.
4. Click Reset Security Question.
5. Select a new Question.
6. Enter your new Answer.
7. Click Set Security Question.

If you do not know your NetID password and are unable to reset the security question yourself, please contact the ITS Service Desk.

Last Modified: 12-12-2024 16:22PM

Instructions for resetting your NetID password.

Issue/Question

How do I reset my NetID password?

Resolution

Best Practices When Choosing a New Password: Use at least 12 characters. Include a mix of uppercase letters, lowercase letters, numbers, and special characters (e.g., !, @, #, $). Do not reuse passwords from other accounts. 

1. Go to Accounts Management​.
   Note: Alumni who have not enrolled in classes since 1990 cannot use the Accounts Management page.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
   Note: If you do not have a Social Security Number use last 4 digits of your WKUID.
3. Click Next.
4. If security question and answer have already been setup, you will be prompted to enter answer. If security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Click Reset NetID Password.
7. Enter new password.
8. Click Change Password.

Note: The Accounts Management page will not work for individuals with incorrect information on file with WKU (last name, birth date, or last 4 of Social Security Number). If your information is not working, follow steps in this article.

Last Modified: 12-12-2024 13:23PM