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Chat Support

Mobile devices frequently disconnect during chat sessions; it is recommended to use a desktop or laptop instead. If you use a mobile device, please keep the chat as your active screen.

Fill out the form below and click "Chat with a Representative" to chat with us. If you are having trouble, we recommend calling the ITS Service Desk at (270) 745-7000 or using the Service Catalog.

About Chat

We recommend using chat for requests such as:

  • Configuring email settings and Outlook tips
  • Password resets
  • Account requests
  • Subscribing/unsubscribing from mailing lists

Not all requests can be effectively addressed via chat and may result in a ticket creation for the ITS Service Desk team to contact you via phone or remote assistance.

Monday - Friday Saturday - Sunday
8:00am - 4:30pm Closed

 

Get Help

The ITS Service Desk serves as a single point of contact for technology support and can be reached in a variety of ways.

Phone

Give us a call.

(270) 745-7000
Chat

Connect live online.

Chat Online
Walk-Up

Visit ITS in person.

Available Services
ITS Client Portal

Search the Knowledge Base or request assistance.

Get Started
Manage WKU Accounts

Lookup account information and reset passwords.

Get Started
Remote Assistance

Initiate screen sharing (requires single-use code from ITS).

Remote Assistance
TechHelper AI

Chat with our AI-powered bot, trained on the ITS Knowledge Base.

Chat Now


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

Get Help


Some of the links on this page may require additional software to view.

 Last Modified 12/2/24