Mobile Device Standards

Information Technology Services (ITS) maintains a list of recommended mobile device specifications for iOS and Android devices. This list is intended to ensure compatibility with University technology hardware and software, ensure it meets industry current standards, and gives the user a pleasant and desired experience. For devices purchased with University funds, ITS reserves the right to review the purchase request. Items ordered by bypassing ITS' approval may be explicitly barred from support by ITS.

Mobile Support

 

Levels of Support

The following describes the levels of support provided by Information Technology Services on WKU-Owned mobile devices. For personally-owned devices, the "Full Support" section should be used as a guide when purchasing a new device. If a personally-owned device does not meet those specifications, support may be limited.

TopperTech reviews these standards every six months and makes updates when necessary.

 

Devices Under Full Support

ITS will ensure the working order of the device and WKU-related apps (as listed in the Supported Apps and Usage section below), using reasonable staff time and support resources.

ITS is unable to repair hardware damage done to mobile devices, such as a broken screen, but can facilitate a repair using a third-party company, at cost to the department or personal owner.

 

Devices Under End of Support

ITS will facilitate the recovery/transfer of data, but may not be able to resolve technical issues. ITS will work with the client to determine a suitable replacement if need be.

All devices falling outside of the following criteria are considered unsupported; therefore ITS will not provide technical assistance for the device.

 

Supported Apps and Usage

• Microsoft Outlook (iOS & Android)
• Blackboard
• iWKU
• Connecting to WKU's WiFi Networks