WKU News

Staff training completed to improve quality care

Terri Cunningham
Monday, January 25th, 2010

Health Services started off the New Year with staff training for all employees. We strive on providing quality healthcare for our patients. The training allowed staff members time to process and analyze current measures and procedures. Supervisors and managers are working cohesively to reduce communication errors between all staff members. During training several policies and procedures were reviewed and staff members were given the opportunity to ask questions, provide feedback and offer ways to improve current policies and procedures.

Training topics included:

patient scheduling
patient registration
phone system
patient refills
patient flow
charge tickets
colposcopy, implanon, gyn visits
online patient portal
insurance and billing
quality assurance
consultation coding
AHP - student health insurance plan

Health Services will continue to have staff in-services trainings throughout the year to review staff skills and competency levels. We strive for excellence!

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