WKU News

On Thursday, April 1, several staff members attend the Optimizing patient flow in an urgent care center webinar. The webinar addressed very important issues. Because an urgent care center's patients aren't required to make appointments and are usually seen as "walk-ins," the patients' expectations, flow patterns and the practice's staffing models vary greatly from a traditional ambulatory setting. By understanding the challenges unique to an urgent care center, a practice management professional has the opportunity to improve patient satisfaction and staff morale - all while growing revenue.

The webinar attendees are now able to:

• Describe retail clinic tactics that can increase patient satisfaction -- and loyalty
  
• Explain how the patient's encounter on the front end affects the revenue cycle
  
• Recognize the seven process breakdowns that can kill efficiency and staff morale
  
• Identify the forces of consumerism and harness that energy with technology
  

Presenter:
Rosemarie Nelson, MS, Principal


Rosemarie Nelson's experience as a medical office manager and in information technology, combined with her years of consulting with physicians and practice professionals, gives her unique insight into the needs and challenges facing today's physicians and the future for medical practices.Rosemarie conducts educational seminars and provides keynote speeches on a variety of healthcare technology and operational topics. She has authored numerous articles on practice management issues and her seminar presentations and publications have been well received by physicians, administrators, office managers and staff throughout the country.

To view photos from this webinar please visit our Photo Gallery