Student Resource Portal

Student Ombuds Officer

You may contact the Ombuds Officer through their webpage.

Students may also seek assistance with this process through the Student Ombuds Officer. The purpose of an Ombuds Officer, is to serve as an information source and point of communication for students who believe they may have a personal grievance regarding an alleged violation, misinterpretation or improper application of University policies and procedures, or alleged improper treatment.

Serving as a designated neutral, the Ombuds Officer is neither an advocate for any individual nor for the University; rather, the Ombuds Officer is available to offer an objective perspective on the issues/matters of concern.

U.S. Department of Veteran Affairs

The GI Bill Feedback System is available for veterans, service members and eligible dependents to report negative experiences with educational institutions receiving GI Bill funding and/or institutions not following the Principles of Excellence. Initially, complaints received through the system will be evaluated by the Department of Veteran Affairs (VA). If it is determined another government agency is more appropriate, VA will forward accordingly. If the complaint is submitted anonymously, VA will not forward to the school, but instead submit for record with the Federal Trade Commission's Consumer Sentinel Network.

SFA will provide a response (within 60 days) to VA via email (process.vbavaco@va.gov). The response will be on official letterhead and addressed to the complainant. VA will forward the official response to the student to review and determine if the issue was addressed and/or resolved to their satisfaction.

The online complaint form and description of complaint categories may be accessed at benefits.va.gov/gibill/feedback.asp

U.S. Department of Defense

The Postsecondary Education Complaint System is available for recipients of TA or MyCAA education benefits to report misleading or unfair actions by education institutions. Initially, complaints received through the system will be evaluated by the Department of Defense (DoD). If it is determined another government agency is more appropriate, DoD will forward accordingly.

The online complaint form and description of complaint categories may be accessed at  militaryonesource.mil/voluntary-education?content_id=274604

• Directory of Out-of-State Agencies
• Kentucky Council on Postsecondary Education
• Southern Association of Colleges and Schools (SACS)
• U.S. Department of Defense (for recipients of TA or MyCAA)
• U.S. Department of Veteran's Affairs (for veterans, service members, and eligible dependents)
• WKU Student Ombuds Office
• WKU Employee Directory