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Student Resource Portal


Complaint Resolution for Distance Learners

Our goal is to create collaborative systems and practices that facilitate a positive learning environment in support of each student's degree goals. We strive to ensure each student's experience at WKU, from initial contact through commencement, is both friendly and efficient. WKU will make every attempt to resolve student complaints within its academic and administrative departments at the program level. We recommend the student contact the Student Ombuds Officers and follow the guide to student complaints. If you are unsure of the procedure, we are happy to help you through the process.
 
Contact us at WKU Online
Phone: 270-745-3028
Email: online.success@wku.edu
 

Student Ombuds Officer

Students may also seek assistance with this process through the Student Ombuds Officer. The purpose of an Ombuds Officer, is to serve as an information source and point of communication for students who believe they may have a personal grievance regarding an alleged violation, misinterpretation or improper application of University policies and procedures, or alleged improper treatment.

Serving as a designated neutral, the Ombuds Officer is neither an advocate for any individual nor for the University; rather, the Ombuds Officer is available to offer an objective perspective on the issues/matters of concern.

The Guide to Student Complaints at WKU and the Student Academic and Grade Complaint Procedure can be found on the Student Ombuds Officer webpage.

Student Ombuds Officer

You may contact the Ombuds Officer through their webpage.

Students may also seek assistance with this process through the Student Ombuds Officer. The purpose of an Ombuds Officer, is to serve as an information source and point of communication for students who believe they may have a personal grievance regarding an alleged violation, misinterpretation or improper application of University policies and procedures, or alleged improper treatment.

Serving as a designated neutral, the Ombuds Officer is neither an advocate for any individual nor for the University; rather, the Ombuds Officer is available to offer an objective perspective on the issues/matters of concern.

U.S. Department of Veteran Affairs

The GI Bill Feedback System is available for veterans, service members and eligible dependents to report negative experiences with educational institutions receiving GI Bill funding and/or institutions not following the Principles of Excellence. Initially, complaints received through the system will be evaluated by the Department of Veteran Affairs (VA). If it is determined another government agency is more appropriate, VA will forward accordingly. If the complaint is submitted anonymously, VA will not forward to the school, but instead submit for record with the Federal Trade Commission's Consumer Sentinel Network.

SFA will provide a response (within 60 days) to VA via email (process.vbavaco@va.gov). The response will be on official letterhead and addressed to the complainant. VA will forward the official response to the student to review and determine if the issue was addressed and/or resolved to their satisfaction.

The online complaint form and description of complaint categories may be accessed at benefits.va.gov/gibill/feedback.asp


U.S. Department of Defense

The Postsecondary Education Complaint System is available for recipients of TA or MyCAA education benefits to report misleading or unfair actions by education institutions. Initially, complaints received through the system will be evaluated by the Department of Defense (DoD). If it is determined another government agency is more appropriate, DoD will forward accordingly.

The online complaint form and description of complaint categories may be accessed at  militaryonesource.mil/voluntary-education?content_id=274604


 

 

Information about accreditation can be found through the Office of the Provost.


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 Last Modified 3/26/21