Pre-Collections

Pre-Collection of Past Due Accounts

Students receive multiple billing notices and reminders throughout the semester from the Office of Student Billing.  Once a semester ends and an outstanding balance remains for that term without current or future registration, the balance is considered seriously overdue and enters a pre-collection status.  Pre-collection at WKU involves a series of emails, letters and other specific communication and is handled by the Collections Office. 

Payment agreements for pre-collect balances are established internally by a collection specialist.  These agreements offer up to a 12 month repayment period on the balance without added interest or fees and will prevent further collection proceedings if kept in good standing.  Important Note:  Accounts with recent payments may still be subject to further collection proceedings unless a formal payment agreement is established.  Please note students are unable to register for another semester or receive their diploma until the balance is paid in full.

To discuss a pre-collect account or monthly payment agreement options, please contact the Collections Office, 270-745-5551, collections@wku.edu.

If the pre-collection process is completed and tuition, fees and/or expenses are not paid when due, the University will undertake full collection of any unpaid portion.  The student will be assessed and be responsible for any collection costs and/or fees associated with the collection of the debt including but not limited to: collection agency fees, which may be based on a percentage at a maximum of 33.3% of the debt, reasonable attorney's fees, court costs and all other charges allowed by law. Delinquent accounts receivable are placed with a collection agency and/or the Kentucky Department of Revenue and collection fees will be added, increasing the amount owed. Accounts will also be reported to the National Credit Bureaus. 

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