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Service Desk & TopperTech Weekend Support

To help you prepare for the start of the semester, the ITS Service Desk will be open Saturday, August 16 and Sunday, August 17 from 8:00 AM – 4:00 PM.
TopperTech walk-up support will be available Saturday 8:00 AM – 12:00 PM and Sunday 12:00 PM – 4:00 PM.

ITS Service Desk TopperTech

Service Desk

Technology support is available in a variety of options for your convenience.

Phone

Give us a call.

Chat

Connect live online.

Walk-up

Visit ITS in person.

Available Services

TechHelper AI

AI-powered digital assistant, trained on the ITS Knowledge Base.

Self-Help

Search knowledge base for known solutions.

Service Catalog

Submit an online form to request assistance.

Manage My WKU Accounts

Lookup account information and reset passwords.

Remote Assistance

Initiate screen sharing (requires single-use code from ITS).

Remote Assistance

Technically Speaking

A tips & tricks video series produced by ITS Service Desk consultants.

ITS Projects & Operations

A breakdown of ITS project initiatives and ongoing operational support across campus.

Projects Operations

All Systems Are Normal

For more details on individual systems, such as descriptions and scheduled downtimes, view the full systems status.

ITS Systems Status

Service Desk Hours

Day	Hours (Central Time)
Monday - Friday	7:30am - 6:00pm
Saturday - Sunday	Closed

Holiday Coverage

Last Modified 7/16/25