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Service Desk


Technology support is available in a variety of options for your convenience.

Phone

Give us a call.

 

Chat

Connect live online.

Walk-up

Visit ITS in person.

 

TechHelper AI

AI-powered bot, trained on the ITS Knowledge Base.

Self-Help

Search knowledge base for known solutions.

 

Service Catalog

Submit an online form to request assistance.

 

Manage My WKU Accounts

Lookup account information and reset passwords.

 

Remote Assistance

Initiate screen sharing (requires single-use code from ITS).

 

 

Technically Speaking

A web series produced by consultants from the ITS Service Desk. We provide tips & tricks to make your time in front of the computer screen just a little bit easier.

Learn More

 

ITS Projects & Operations

Projects have a broad range of requirements, resource needs, and institutional impact. Operations cover a range of regularly performed tasks, support, and maintenance responsibilities. Learn how we apply our resources to serve the institution.

Projects  Operations

 

Service Desk Hours

Day Hours (Central Time)
Monday - Friday 7:30am - 6:00pm
Saturday - Sunday Closed

Holiday Coverage

 Last Modified 1/29/25